Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Si es as, entonces ReedGroup es para ti! Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * Initiate new leave cases in our system Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Location: San Juan, Puerto Rico. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Join our team. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. At Alight, we are reimagining how people and organizations thrive. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. A Customer Service Representative also handles concerns, complaints, or other issues. This may include assisting the caller in navigating the system as well. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . The mission of our customer care teams exemplifies the need for humanunderstanding. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This program provides you with the foundation you need to lead to a path of success. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Posting id: 823465203. View Job description, benefits and responsibilities. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. 88 followers . How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? * A demonstrated successful work history in customer service, insurance, or related field. At Alight, we connect passion with purpose. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Additional pay could include bonus, stock, commission, profit sharing or tips. Alight Easy 1-Click Apply. DISCLAIMER: You will be notified during the hiring process which checks are required by the position. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Find the best jobs in the US, apply in 1 click and get a job today! We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. You will be notified during the hiring process which checks are required by the position. . The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. These teams are a critical component of Alights health care,retirement and HR-delivery services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Work-Life Balance Find contacts: direct phone number, email address, work experience. We recognize the importance of a work life balance. Full Job Description. Visit investor site Looking for an Alight office? Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. at Alight Solutions. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. This job is no longer accepting applications. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . People can always trust us to say what we mean and depend on us to do what we say. Alight believes diversity should be visible, valued, and sustained throughout the organization. Our people are our greatest assets at Alight Solutions because People Matter! Responding promptly to customer inquiries. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. All Rights Reserved. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Only applicants from locations above will be considered. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Demonstrate a high level of confidentiality and professionalism View Job description, benefits and responsibilities. * Express yourself in an open and honest manner 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). These teams are a critical component of Alights health care,retirement and HR-delivery services. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. New York Equal Pay for Equal Work Act Statement. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). They may often give instructions by phone and besides performing clerical tasks, they also assist . Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Lensa, Inc. - Lensa is a job search engine. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Acknowledging and resolving customer complaints. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. You will be notified during the hiring process which checks are required by the position. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience.