When shopping for a hot tub, the number of choices can seem overwhelming. Jets are one of the best parts of the hot tub. . I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Read about how to fix it to restore your covers structure and functionality. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. AWFUL. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. **** still has not shipped this panel. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. If youre someone who demands the best of everything, premium features like those are a need, not a want. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. It has performed as promised and we are happy. SWIM SERIES We are proud to provide American Made quality hot tubs. Cailley Hammel. Home; Services; New Patient Center. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. Multi-Layered Fiberglass Reinforcement. Thanks for your review Jerry. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. We currently have been carrying out bucks to fill the tub. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. He then sent me a message saying hes canceling the order. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I emailed ****** *****(the case manager that finally resolved the other problems) and was told nothing could be done until a claim was submitted through the website. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. They continue to change the dates, since may . The overall objective of the IGAD LPI is to enhance the contribution of the livestock sector to sustainable food security and poverty reduction in the IGAD region. I know how to do the chemicals and how important that is having been a pool owner for 20 years. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. Without a doubt I will never purchase anything from this company ever again. 3 Beds. . Provincial ease meets rustic refinement in our dust aqua accent cabinet. Im feeling scammed as I paid for mine already, too! This demand led LPI to make what Hatley says were very tough decisions about the future of the company. As of writing this article, the Aqua Living website claims to have the following factory outlets : Been waiting 10 weeks for hot tub from this company. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. It is made out of medium density fiber board offering great durabiliy and strength, increasing product life span. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. Our records indicate the cover lift was received on Saturday 1/28/23. BBB is here to help. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. A gentleman did finally walk me through a possible fix. I know now why they cheaper than other tubs. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. 151 customer reviews of Aqua Living Factory Outlets. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. Your warranty case ******, has been opened. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. doesn't rain in Phoenix much, so i didn't notice immediately. Its purpose is to strengthen the They are on Craigslist in my market. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I am unable to get the case manager to actually talk to me to resolve this. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. How did you get rid of it? I am beyond pleased with all of them and will continue to use no one but them in the future. They began drafting 50.00/month from my disability account on the 3rd of the month, yet reported to the credit bureau that I was in collections. LPI said to discard the incorrect panel and they'd correct this error. I told the guy it is hands down the worst buying experience Ive ever had online in my life. My experience with this company could fill a book. CEO Dave Hatley. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! What a scam. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. I ordered it July 15th. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. They are cheaply made and are not very energy efficienct. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. This profile is powered by Birdeye. Its not how most major manufacturers do it, but that is how they are going. Request that LPI credit my card on file. Im out 500$ , my credit is down 100 points and i have no hottub. Click on an image below to learn more about the product. User Friendly System Controls Topside. Your cancellation was approved. FOR SALE! Thank you for your picture submission. They are a subsidiary of the larger LPI International, which comes out of Tennessee. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Our exclusive components, processes, and features will allow you to do what you deserve, relax. The customer and salesperson have since been in communication following the holiday season and vacation. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. Some kind words from our happy hot tub owners! We apologize for the delay. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). Fortunately, issues with your spa heater are often easily fixed. No I sent a email and they said they would try to start building it at the end of October. Thank god. The screws they use are not suited for the elements. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Aqua Living Factory Outlets. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. You were advised that the payments would be acceptable. We apologize for the frustration you have experienced. This is due to breaks in payment and paying less than the monthly minimum. I used to have a Wacom tablet and the nibs just melted away. View David Hatley's business profile as Chief Executive Officer at LPI. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. When we hooked it up, it did not work, the pumps leaked. Contact Information. Kendrick Content 2023. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. A request to expedite your components has been made. LPI is also moving away from dealer-based sales and going customer-direct. Aqua Living Factory Outlets is a company that sells a wide variety of hot tub and swim spa products. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. But what do they cost and will the initial price tag be worth it to you? At Catalina Spas we believe in an overall approach to health, exercise and relaxation. However, even with the best care and use, your cover will eventually need to be replaced. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. We look to resolve this as quickly as possible. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. Sometimes less is sometimes more, and hot tubs are no exception. Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Every interaction with this company is terrible. Only he didnt actually fix it. During the pandemic, I lost my job and worked with LPI on payment arrangements. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). Is there any information that might be available, so that we might better assist? On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. It was so bad that it froze up the cover and caused the tub to blow the motor twice. If company vaccination rates. Up to $1,000 off your spa! Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. . I cannot recommend this place enough. It has been over 200 days since I paid for a hot tub from LPI that I never received. How do you choose the best hot tub for back pain? When I followed up again. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Seating: 3 Gallons: 350 Weight: 945 lbs. ), then we have the best 4 person hot tubs for you! With detailed information on each of the hot tubs, you will discover new features and what to look. View Aqua Living's profile on LinkedIn, the world's largest professional community. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Comparisons of the different types of materials that hot tub shells are made from. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. Paid for it in early May. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. It came in December of 2021. They just promised free hot tubs if you bought one and it snowed on Christmas. Call us at (425) 485-6059. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. This business is deceitful and your warranty is pretty useless if they dont respond. If I don't replace the cover soon, my current hot tub will not hold up through the winter season up here in New Hampshire. 347 total complaints in the last 3 years. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Scotty Baker . **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. Purchased spa from them in 5/2022. They are made In Tennessee under a number of names. I'm sorry but when I pay $6000 for something I expect it to work for more than 2 years. If there are only a few people you plan on inviting into your hot tub (lucky them! Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. 215 were here. Or from pretty much anywhere. Our demand continues to far outweigh our capacity., This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. I'm still in my first year of owning this joke of a hot tub. I loved the G2 model hot tub I bought from them for about one year. The decision to end our domestic dealer programs was an extremely tough one. Oct 30, 2018. Up to $1,000 off your spa! Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. Take a virtual tour of one of our showrooms. They ended up canceling my order after i made 3 payments. Stay away from Catalina Spas!! You can improve your life with calming hydrotheraphy for pain and stress relief. In addition, my balance increases monthly and is now showing 3200.00. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. The customer representatives have been nothing but roadblocks and excuses. WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. Re: Curious about LPI / Aqua Living / Dr Wellness. I never asked to cancel the order only to get my tub. Spa Pillows are one of the simplest parts of the system to maintain. After all, opportunities for long soaks in the hot. They are all under 5k. Now they said in August. CEO Dave Hatley proposes internal vaccination promotion. Find manufacturers and suppliers in the most extensive searchable database in the industry. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). We are currently experiencing this with finding appliances for the new home that were building. The reason for the change remains uncertain, however, the brands they market have remained the same. Terrible quality control and customer service. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. Now that winter is back we are seeing all the signs of last year. A hot tub that doesnt heat properly is understandably frustrating. As a matter of policy, BBB does not endorse any product, service or business. Filters are an essential part of keeping your hot tub water clear and pleasant. Take a virtual tour of one of our showrooms. DO NOT BUY FROM LPI INC!!! Everytime I talk to this company I want to throw the hot tub out in the street. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. Please contact ***** at 423-349-2969 to discuss possible solutions. As of now Im not sure if it will ever be a reality and not just a money scam. 2.5 Baths. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. I'm now waiting for my fourth control panel to be sent to me. The issue with the panels is correctly outlined as a warranty issue. Learn how to avoid this issue and quickly fix it if it does occur. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. We purchased a SPA from LPI, Inc. in June. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. Evergreen Place is an assisted living facility in Brockport, NY. I have never been lied to so often by so many people in my life. Then I was told in early December that it was going into production the next week. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp Dimensions: 81 long X 63 wide X 33 high They moved my manufacture date multiple . People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. When it was delivered the entire front panel was damaged and the cover had a tear in it. I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. I want my tub replaced or refunded in full. LPI is also moving away from dealer-based sales and going customer-direct. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. Visit Website. Wonder what the long-term implications on quality, service/warranty is. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . From the grocery store to the park to family road trips, your dog is always by your side. Get this 6-Person Hot Tub with 51 powerful jets! They agreed to send me a list of technicians in tennessee that might come look at it. Probably due to illegal aliens working there with no leadership. Here well discuss common problems and how to address them. I'm not sure who has the better job at LPI, their CEO or **** in shipping. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. Here well discuss what these contaminants are, why they manifest in the form of foam, and what you can do to remove them from your spa. Spending a few minutes in a hot tub or spa every day will change your life. So you better learn to work on it. We are not seeing an order or warranty request under your name. Its not the fault of the distributor if they cant get product. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. I was hoping they would make things right so that I didn't have to give them this review. We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. We look forward to helping you achieve the lifestyle of comfort that you crave. Needless to say after spending $7447 on this Hot Tub I went off on him and he hung up on me. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. Fill out the form to download your instant rebate and FREE buyers guide! Im yet to get a check for what Ive paid or the financing off my credit report. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. lpi aqua living. Its also something you want to keep for several years of enjoyment. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. This has incurred a significant cost as well as we should not have to be adding water every week. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. The industry will travel to Orlando this week. If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Well guess what it did and a lot. When I contacted the dealer I was referred to lpi directly. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. A leak from your hot tub might be alarming, but its often easily fixed. Then an estimated completion date of June 26. Upon receiving it home and after the installation I realized that what I purchased is not what I received. The tub is clearly a lemon and a consumer product claim attorney agrees. BBB Business Profiles are subject to change at any time. We appreciate the opportunities they have provided us and trust in our hot tubs. BUYER BEWARE!!!!!!! This went back and forth for quite a while. Have u received your hot tub yet??? After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. Very risky in my opinion. He Told me I should just find the part on another website. But thats given you ever get it built and delivered. Get the best hot tubs at the best prices! Thanks LPI. They are the manufacturer and the sellers. There was correspondence between a representative and the customer with an offer being made. There have been 32 payments in the . LPI Eliminating Dealer Program. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. Text Size:millwork district dubuque apartments why did jillian leave workaholics. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. A good hot tub cover will serve you well for quite a while. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. Told the it would be 4 to 6 weeks. Shoulder & Calf Jets. Get tips on how to clean different types of jetted tubs and spas. Ultimately, we see our most successful path in the USA through providing our products direct to the consumer, Hatley says. We did not receive the hot tub. A corner hot tub might be just what youre looking for. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Now they won't return my calls or emails. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: