says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Leave us a message by clicking the Contact Us button. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Can I pick up my tickets instead of having them shipped? A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Also,directly on our website! If you fancy a viagogo event roulette then use this company. Sellers should use our automated online confirmation process. I had put the required amount of 180.00 per a ticket. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. You agree . Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. I was promised a refund because the tickets I bought were corrupt. 4 replies 17.4K views. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 'It's clear as night and day the 2020 event is cancelled.'. Hombres G Tickets. 1.1 Introduction. Due to extreme weather conditions, our phone lines are currently closed. viagogo AG is registered in Switzerland, Company No. They did not admit to law breaching and refused to provide a refund. You also warrant that you own the tickets. What We Do. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. 2.9 a) Exception to Sellers Obligation to Confirm. As well as charged me double the amount. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? You also agree not to separately contact the Buyer at any time for any reason. 5.Select 'Item dispute', click Continue and follow the on . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 4. We think businesses - especially those with substantial resources - should still provide refunds for events . The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. The good date is 9/11/21, but the relisted my tickets for 9/21/21. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. The money belongs with you. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. . Faye has now been refunded by her bank after making a chargeback claim. Required fields are marked *. What are the viagogo Terms and Conditions? Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Report Fraud 4. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Piggyback tickets may not be sold in the same listing. They will not give me any explantion for this. 1.3 Modification. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. 684 Posts. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. But gave me only option was to relist on their site or go to resceduled date. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Privacy Policy | We look forward to hearing from you. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 6.7 Third Party Information. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo will never pay you after you sold your tickets and you can never get back your money. Why do my tickets have someone elses name on them? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Wait for a StubHub representative to reach you. 2.12 Seller Payment. Viagogo will never pay you after you sold your tickets and you can never get back your money. At no time do We provide the Buyer's payment information to the Seller. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Tomorrowland 2023 Tickets. I must have sent countless emails and phone calls. 2.13 Ticket Information. spiritus Forumite. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . When We receive an offer by bank transfer, We will check to see if the bank account is valid. I have been researching this company and very bad negative reviews, and practices. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Viagogo reviews, customer feedback & support. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Which? 1.2 Ticketing Exchange. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Rob Davies. 2.15 viagogo Guarantee. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Our guarantee does not affect Your statutory consumer rights under UK law. Let us know in the comments! Why can't I see my order or sale in my account? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees.