TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 0000013691 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. 0000003710 00000 n The result: Customer experiences that feel human even when they are not. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 0000116041 00000 n Engage. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! This site uses cookies and by using the site, you are consenting to this. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Learn what we've learned from a resource base with new products and services 4. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . F|66Hxw READ THE CASE STUDY. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. We combine leading technology partnerships and the CX expertise to enable your success. 0000008248 00000 n 0000002238 00000 n 0000008011 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Business transformation begins with innovative customer experience strategy and insights. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. 0000121239 00000 n I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. The people, processes, and platforms to optimize your contact center. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. at texting them. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. 0000037328 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Reduce cost and improve CX with recommendations from your front-line employees. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Eliminate friction and create value for your customers and employees. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 4 ways to orchestrate Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. "I am excited to welcome Chuck back to the TTEC family. Consumers expect great interactions whenever they connect with a company. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000008977 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The power of big with the agility of small. Regardless of the products . Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000007838 00000 n We combine leading technology partnerships and the CX expertise to enable your success. Our teams of knowledge workers . Everything you need to reimagine your CX and make your customers smile. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream 0000024733 00000 n We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Improve your business performance in any economic environment with our rightshoring and automation approach. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Find and engage customers across all channels to accelerate growth. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. To learn more visit us at https://www.ttec.com. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream What You Bring to the Role. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000017539 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . PR Newswire (US) Full Year 2022. Our industry specific CX solutions can help. This site uses cookies and by using the site, you are consenting to this. 0000006709 00000 n From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Omnichannel, CRM, Automation, AI, we have them all. 0000124950 00000 n Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . mYBTn2[dhVar!#[i:2^/uszZT>lEd. Privacy Policy. 0000017350 00000 n Written by George Maybach for Fintel ->. Omnichannel technology that delivers personal CX at scale. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000044527 00000 n One that tells you what happened in the past. 28 44 One that tells you what is happening in the present. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. 0000006176 00000 n Locations. A customer service outsourcing company announced that it will expand contact . 0000002727 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Eliminate friction and create value . ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO From data to insight, and insight to business value. specific challenges. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Options New. Experience our comprehensive technology ecosystem. February 27 2023 - 04:05PM. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Learn why we use cookies and how to manage your settings. amazing customer customers? 0000004769 00000 n Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 0000010205 00000 n TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Koskovich was previously COO at Telus . Elevate your sales team through sales outsourcing, including a customized growth services playbook. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- 6 Reasons to consider nearshoring now GET THE GUIDE. 0000031129 00000 n Yes, it is possible. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Reduce cost and improve CX with recommendations from your front-line employees. Custom built to solve your specific challenges. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services .