british airways stakeholders british airways stakeholders

It was formally established in 1974 by merging different associations, including the British Overseas Airways Corporation and British European Airways. The fifth most important stakeholders in terms of their financial performance to British Airways are the government authorities which include the UK government, the European union and the rest of other countries that British Airways operates, although the UK government is the main government which has the biggest impact to the company as British Airways is based in the UK and it is also the flag carrier airline of the country, in terms of their financial performance they are very important but they do not perform well all the time but once they decide to perform they could perform much more any other stakeholder on list, for example, during the lockdown of COVID-19 crisis which resulted huge business loses to British Airways the UK government stepped in and gave 300 million funding to cover their staff cost and any other expenses they need as almost all their flights were cancelled and there were no other income to the business and that shows how well governments could perform financially to help businesses such as British Airways which appreciated the governments support as it really helped them when they were in a financial difficulties. British Airways. Corporate governance allows British Airways to establish a structure that distributes the rights of the people. In this Business Analysis training session, you will learn about Case Study - Stakeholder theory and its impact on British Airways. >> This increases the level of satisfaction . Given this, the paper presents a few of the CSR activities of the company in 2012 as presented in its CSR report: One of the challenges of implementation of CSR lies in the development of a trust base within the organisation. Get inspiration for your writing task, explore essay structures, British Airways is the largest airline company actively providing services in the entire United Kingdom. In this respect the importance of economic activity of the airline towards its employees is important, for airline is in a service sector where employees are the main touch points of the customers and the company (Phillips 2006). endobj The new funding should help British Airways continue to invest in seats . The aim of British Airways is to continually strive to provide higher growth to the companies, provide greater financial performance through generation of revenue, operating profit and creating cost reduction methods. Revenue passenger km Our model has grown and matured since its formation in January 2011. The key strategic goals of British airways include build leading position for airline services in London, developing airline of choice for long-haul and customers with higher status and customers who could offer premium price for the services, meeting customer needs by providing outstanding services to customers and developing presence at global level ("FOCUSED ON OUTSTANDING CUSTOMER SERVICE", 2019). Find out how we're empowering our airlines and other brands to reach ever-greater heights. iOS Version 14.4 (Build 18D52) Quartz PDFContext, AppendMode 1.1 London Heathrow Airport, England, United Kingdom. . The company has created a low-carbon project with the aid from their customers to fund the building of a community swimming pool in the UK. The company has undertaken many community service programs and engaged in local community development activity. We've updated our privacy policy. It (British Airways) has developed leadership programs to acquire professional leaders who will be able to communicate effectively with people to get them involved and feel part of their future business decision. Customers: British Airways fulfil their responsibilities by providing best quality services to their customers in accordance with the price they charge. Reuters By Theo Leggett Business correspondent, BBC News British Airways was once seen as a national champion, a potent symbol of the country's commercial prowess and - as the airline itself puts. IAG combines leading airlines in Ireland, Spain and the UK, enabling them to enhance their presence in the aviation market while retaining their individual brands operations. Managing Change at British Airways, An Introduction, organisation development (case study of british airways ), BA Agile Decision Management - Impact 2010, Reasons to diversify in the airline business british airways, Case Study British Airways Stakeholder Analysis, 2015-06-09 Four Steps to Successful Retirement Plan Management, Improving bso services and sme performance through cleaner production, Benefit corporations changing the corporate landscape, NMIMS Solved Sem 3 and Sem 4 Dec 2021 Solution, Covid 19 impact on lenders & borrowers webinar. Turn to our writers and order a Call us: +18883996271 British Airways regularly adopt the number of measures to provide useful and quality services to customers. essay and paper samples. The company also has to concentrate on its operating efficiency, which is declining due to the congestion in airways, increase in fuel price, and increasing competition leading to reduction of customers. All you need to do toavail of a classy service is order your Assignment Help in the United Kingdom and we will assign youa British expertand will deliver an excellent solution and that too before the deadline. Main responsibilities: Team leader on departures - ensuring safe and punctual departures and being accountable for the teams' performance, making effective decisions within time constraints,. Tap here to review the details. Retrieved 27 December 2019, kokemuller, N. (2019). British Airways Analysis Introduction Stakeholder is a person having direct or indirect interest in the firm's objective which include customer board of directors employees shareholders suppliers etc. The vision, mission, purpose and objectives of BA have been evaluated to indicate how these factors help the company to achieve its strategic directions. plagiarism-free paper. CSR is often dubbed as philosophy or practice that corporate managements do. It appears that you have an ad-blocker running. The organization will also look for ways by which they can . stakeholders such as customers, suppliers, employees and owners. However, the process has been delayed due to geo-political reasons. British Airways is an airline company founded in 1974 with the aim to carry a large number of passengers from one place to another (British Airways, 2019). u201322 Phillips, ED 2006, Corporate Social Responsibility in Aviation, Journal of Air Transportation , vol 11, no. As I know a few pilot 'social media influencers' and their effect on inspiring the next generation of aspiring pilots - I am keen to know how others feel about British Airways CSR (Corporate Social Responsibility) Analysis, custom British Airways CSR (Corporate Social Responsibility) Analysis, Bank of Cyprus: Corporate Social Responsibility, The Walt Disney Companys Marketing Transformations, Joint Ventures in India: Learning From McDonalds Experience by Dunseith, Operation Managment About Sony, Determining Customer Needs, Organizational Behavior and Culture in Emirates Airline, Apple Companys Responsibilities and Strategies, EasyJet Airline Company Change Management, Air Arabia Case Study: Strategy, CRM, & Competitors, Corporate Social Responsibility Siemens, CSR Advantages and Disadvantages in Business, Corporate Social Responsibility: Profit or Ethics, Business Bluffing, Ethics and Social Responsibility, PharmaCARE Company: Legal and Ethical Considerations, Corporate Social Responsibility Conception in the World, Globalization as a New Context for Business Ethics, We use cookies to give you the best experience possible. To get a custom and plagiarism-free essay >> Topics covered in this session are: Why is knowing your stakeholders important? Passenger load factor This endeavour will be immensely helpful to the imminent climate change, which may cause great harm to human society. Further, identification of the problems related to corporate governance without a proper reporting system is also a difficult task. The models are applied to understand CSR as a strategy adopted by a British company. 2021-03-04T16:31:55Z government authorities also influence the running of the business by developing the number of regulations and policies at regular intervals. Find out how you can work with British Airways. We have built a unique structure that drives growth and innovation to maximise sustainable value creation. >> Efforts should be made by British Airways to improve customer relations. Activate your 30 day free trialto unlock unlimited reading. They must be concern for the quality of life, that is, for the physical, human, and social environment of modern man and modern community (Drucker 2001, p. 17). In the beginning, the company was owned by the state government, after which it became a . The last on the list of major British Airways stakeholders are their competitors which in this case happens to be EasyJet, Virgin and other, these stakeholders has no direct financial stake in British Airways but same as the above stakeholders of the communities they could have a major financial impact on British Airways depending on the way they act for example back in the early 2000s British Airways used to be the biggest airline in the UK in terms of both passenger numbers and fleet size and destinations then in early 2004 EasyJet overtook the position by offering a cheaper tickets and probably better customer service and that resulted a negative financial impact to British Airways as most European destinations were overtaken by EasyJet. /Filter /FlateDecode The economic drivers that establish the performance of the organisation are internal drivers. In fact, there is a way to get an original essay! affect the operations of the organization by influencing various decision-making activities. To be the worlds leading airline group, maximising sustainable value creation for our shareholders and customers. 4 0 obj The respondents should initially be asked demographic type of questions including age, profession, purpose of travel and have their gender verified. Discover the ways we're placing sustainability at the heart of our long-term growth plan. It drives our economy, creates quality jobs and delivers aid when people need it most. The fourth most important financial performing stakeholders are the employees of British Airways which include the pilots, flight attendants, aircraft engineers, customer service, managers, aircraft cleaners, and their CEO, the total number of employees that worked for British Airways in the year 2016 was 42, 322 people which were from different countries around the world, these employees were the ones dealing and serving the millions of British Airways customers without them it is almost impossible for British Airways to meet their customers demand, pure example could be when in September 2019 British Airways pilots had a two days of strike which resulted the company to lost almost 121 million just within two days of strike by not even all their employees but just their pilots only and that shows how financially important employees are to British Airways. Stakeholder's Analysis: In order to facilitate the stakeholders during the process of change the leaders gave their full support and time. However, in terms of a data breach, this isn't a truly huge-scale or catastrophic data loss. I own and manage the relationship . British Airways is a major international airline with a diverse range of stakeholders who are invested in the company's success. Cabin Appearance Agent. The ability to build strong relationships with stakeholders and influence decisions (essential) British Airways People & Culture Business Partner Applying Process. British Airways is a global airline, bringing people, places and diverse cultures closer together for more than 100 years. 4, pp. Thus, companies are responsible for controlling the extent of harm they do to the environment, and the goodwill and responsibility they can show towards the community (Schwartz & Carroll 2003). Passenger load factor . Carroll, AB 1999, Corporate social responsibility evolution of a definitional construct.. But not many initiatives can be segregated as purely moral duties of the company. Our model has grown and matured since its formation in January 2011. In addition to this. 1. Web. The company should take initiatives to reduce various security risks associated with various destinations. The second on the list in terms of their financial performance are the suppliers and specifically the two biggest suppliers of British Airways which are Boeing and Airbus, they are both very important suppliers and British Airways rely on them and without them British Airways could be in a major trouble which could cause business shutdown in the short term and in the long term because these are the two only major airline manufacturing companies in the world and almost all British Airways aircrafts are made by one of these two companies and they do not just manufacture aircrafts and supply to British Airways but they also give additional ongoing security, mechanical engineering , and software support to British Airways which saves more money and generates more income to British Airways as Boeing and Airbus always develop new technologies which could save more fuel and make journey times shorter, back in 2008 British Airways made one of its Major Aircraft spending which they bought 12 Airbus A-380s from Airbus and also 24 Boeing-747 aircrafts from Boeing Company each of those aircrafts is expected to generate more income thanks to the suppliers which shows how well they perform financially in British Airways business. application/pdf British Airways Strategic Plan Strategic Management Pdf As recognized, adventure as capably as experience more or less lesson, amusement, as with ease as settlement can be gotten by just checking out a . We've encountered a problem, please try again. Various forms of community and social activity, that the company plans to participate in, are charity and partnership with community organisations and NGOs to invest for community development. The SlideShare family just got bigger. /Length 2045 Also, the major activities of the company depend upon a number of suppliers and employees of the organization. impact on British Airways. Drucker, PF. Cargo tonne km Free access to premium services like Tuneln, Mubi and more. Clipping is a handy way to collect important slides you want to go back to later. Flybe once provided more than half of UK domestic flights outside London. British Airways was founded in April 1974, although the idea first started when two small airlines joined forces and formed Imperial Airways limited, now British Airways is the second largest airline in the UK after EasyJet, British Airways has many different stakeholders including customers, suppliers, employees, shareholders, local and international communities, government authorities, and competitors. /N 96 IAG is a Spanish registered company with its corporate headquarters in London, UK. The two main suppliers of BA are Boeing and airbus. << Retrieved 27 December 2019, from https://smallbusiness.chron.com/stakeholders-influence-business-activities-18754.html, Parsa Lohani, M. (2019). One of the sectors which have been brought under the scanner is the tourism industry, which, though has great benefit to the community, also has extreme negative social and environmental impact. Reuters By Theo Leggett Business correspondent, BBC News British Airways was once seen as a national champion, a potent symbol of the country's commercial prowess and - as the airline itself. Web. (2019). Published September 7, 2018. It is important that the questionnaire should be structured in such a way that it will earn the customer's trust before moving on to the behavioural questions. The SlideShare family just got bigger. British Airways: Stakeholders Objectives. History of British Airways | SeatMaestro. British Airways should implement various customized strategies to increase the satisfaction of customers and to retain the existing customers in the company. /Outlines 5 0 R Serving our community and planet is at the heart of everything we do, and we look forward to sharing our exciting sustainability initiatives with you. 3 Enhancing IAG's common integrated platform. The main idea of Druckers theory is that companies are institutions, and institutions do not exist in isolation. Activate your 30 day free trialto continue reading. Satisfied customers influence the success and growth of the business firm. The additional price points and Short Haul Basic content will be available through any trade partner connected to British Airways' NDC APIs and through the airline's direct channels. Key stakeholders of British Airways include customers, employees, those who have invested in BA by buying shares of the business as well as corporate organizations. Flying is magic connecting us to our world and bringing people, places and communities closer together. Tap here to review the details. Feel free to use our British Airways CSR (Corporate Social Responsibility) Analysis. 1. The whole profitability of British Airways depends on its customers ("British Airways", 2019). The breach took place in 2018 and affected. /Length 1019 British Airways apologises after flights delayed in US and Caribbean Airline blames technical issue for disruption at airports including Denver, New York and Miami 20 Dec 2022 November 2022 Peter. Speaking Polymath's content originality, depth of research and connectivity with readers set it apart from other content publishing platforms that lack perspective. As the UKs flag carrier, we have a responsibility to help create a sustainable future for our planet, and were on a mission to be carbon net zero by 2050. So you do not need to waste the time on rewritings. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. 3, pp. Management of Organisational Stakeholders British Airways' corporate social responsibility places a substantial emphasis on the management of numerous stakeholders. You can read the details below. Hence, the ethical and morally upright conduct of a company may be considered as socially responsible action taken by it (Garriga & Mel 2004). British Airways CSR (Corporate Social Responsibility) Analysis. You can read the details below. British Gas said the company was changing the way it worked "to give our customers the service they want and protect the future of our company and 20,000 UK jobs". By accepting, you agree to the updated privacy policy. Being a student of marketing, our professor always gives us assignments on analysis of working styles of various companies. The Story Of British Airways - How Has The Airline Got So Big? Stakeholder Analysis: British Airways This is followed by an analysis of two different stakeholder groups and a critique of their ethical concerns to British Airways.. Mitchell et al (1997) identified that the definitive factor in dealing with stakeholders is the concept of salience.. IAG converts 14 A320neo family options into firm orders International Airlines Group (IAG) is converting 14 A320neo family options, announced in August Meet the directors, management and committees steering us to future success. British Airways includes not only the customers in their marketing activities, but also the stakeholders of the firm (Hill, Jones and Schilling 2014). Retrieved 27 December 2019, from https://www.slideshare.net/ParsaLohani/british-airways-stakeholders-objectives, Travel advice | Information | British Airways. British Airways respond to fulfil their responsibilities to the stakeholders. At the end of the article, some recommendations are given that will help British Airways in increasing the competitive edge of the organization and also to increase customer satisfaction appropriately. 508, -98.5% Other monetary awards are given to the staff, which are believed to have a direct connection to the key performance indicators of the company and its environmental and social responsibilities. What is an economic system: An organised manner in which a state or a nation allots its resources and allocates goods and services in the national community. Also in some ways the other economist called Professor Milton Freemans shareholder theory could some how related to this as well, he explained in his theory on how all those stakeholders such as the shareholders, employees, suppliers, customers, government authorities, competitors, and communities are all interdependent on one another, an example for this could be during the pandemic when British Airways almost cancelled all their flights what happened next was thousands of their employees lost their jobs not just for those who were directly working for British Airways but also for those who were working for British Airways suppliers such as the food suppliers and so on. By clicking Send, you agree to our Management Theory of British Airways. BusinessEssay. Communications consultant. Retrieved from https://business-essay.com/british-airways-companys-corporate-social-responsibility/, BusinessEssay. 404-424. Along with this, various discounts and offers are also provided at regular intervals to attract large number of passengers. Stakeholders Objectives of British Airways. /Subtype /XML British Airways is a global UK legacy carrier, with the largest fleet of aircraft operations in the UK (British Airways, 2017). %PDF-1.6 We've updated our privacy policy. Do not sell or share my personal information. The latest news, announcements and events, updated daily. View Syllabus. Speaking Polymath is a vibrant and insightful blogging platform that presents intelligible articles and extensive guides on a wide spectrum of academic and corporate fundamentals. Shareholders are important stakeholders of any organization and play a key role in various decision-making activities of the organization. - Simple Flying. Objectives and social responsibilities of business. 4, pp. "British Airways CSR (Corporate Social Responsibility) Analysis." Based on the challenges presented above, British Airways identifies the areas where their CSR activities must be based on. /Pages 6 0 R British . The initiatives undertaken by the company are part of a broader strategy to brand the company as a socially responsible business and little initiative is done to show its moral duty. It appears that you have an ad-blocker running. The external drivers are environmental compliance, climate and ETS strategy and fuel efficiency groups. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. /Length 3238 Web. Our free knowledge base makes your Whilst each of our airline operators possess their own distinctive proposition, character and story, IAG enables them to work together towards a common goal:to create value for customers and shareholders. Also, BA depends on various online travel agents as various customers buy tickets for traveling directly on various online websites. BusinessEssay. British Airways Stakeholders. STAKEHOLDER Analysis: To analyse British Airways Stakeholders will be used Mendelow's Matrix. 503-530. 853-886. Shareholders: Shareholders are important stakeholders of any organization and play a key role in various decision-making activities of the organization. British Airways has announced a codeshare partnership with Airlink, improving connectivity between the UK, Europe, North America and more than 15 destinations in Southern Africa. 1, pp. 83.9%, -7.8% The main objective of British Airways is to focus on aviation business, help people to move from one location to that of another and they will also help their customers in also moving the cargo. If youre a journalist and have a press enquiry, please contact our Press Office. These papers are intended to be used only for research and reference purpose only), Copyright 2015 - 2021 Assignmenthelp4me.com 34 Becharry Road, Blacktown NSW 2148, Sydney, Australia, British Airways aim, objectives & stakeholders Analysis, Stakeholders analysis-what are stakeholders and how they impact the company, https://assignmenthelp4me.com/article-british-airways-stakeholders-449.html, Keep satisfied (high power, low interest), Manage closely (high power, high interest). Click here to review the details. british airways objectives 2022. Free access to premium services like Tuneln, Mubi and more. Stakeholder management is an essential part of the CSR of British Airways. - Managing the performance of a DHL cleaning team of ten members in a live time-critical environment to rectify any arising cabin appearance issues . https://business-essay.com/british-airways-companys-corporate-social-responsibility/. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. British Airways needs to understand its stakeholders - customers, opinion leaders and employees - to better inform business decisions. Were always looking to work with brands and partners to celebrate and share the best of British culture with the world. Case Study - Stakeholder theory and its This essay will demonstrate the application of communication and stakeholder theory, British Airways will be the brand that this essay will focus on from its background, history, and facts, it will also define its stakeholders and explain deeply on how to prioritise them in terms of their financial performance in the organisation, this essay will also analyse the reasons why it is been prioritised and its justification as well, on top of that this essay will use R. Edward Freemans stakeholder theory and also professor Milton Freemans shareholder theory to support its argument and standpoint and these two theories would relate to the practical situations of the organisation.