footasylum returns faulty footasylum returns faulty

Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Ordered some trainers at 10.30pm amd paid for next day delivery. Hey Getta,Thanks for leaving us a great review. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Order placed Sunday afternoon and delivered Monday afternoon. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Useless. First and last time I will use this company. Got them cheaper than any other website. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Absolutely fuming with this company. Ordered coats for 2 of my sons in the sale. Once cleared, your points will turn into money off any future purchases. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Price was unbelievable for what I got! The kind your customers really want. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. We hope to see you shopping with us very soon. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Was told that neither was possible because I didnt return them in the original shoe box! That is great news about the fast delivery.We hope to see you again very soon. Hey MattThanks for taking the time to leave us a review. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. By using a. Ordered some trainers at 10.30pm amd paid for next day delivery. Find out how we combat fake reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. 2. They were dispatched quickly and delivered within a few days to Northern Ireland. In November 2022 I placed an order with FootAsylum and it never came. 60%. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. This time, however, when I ordered, their courier choice was Yodel. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Companies can ask for reviews via automatic invitations. Never again. Ordered standard delivery, was dispatched the next day & arrived the day after. - Anonymous. Stay ahead of the game with the latest trainers and clothing from Footasylum. Easy! I brought some trainers and returned them just before the 28 day period which was allowed for returns. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum exchanges are only available in the UK. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. If you don't like it, leave. Easy! It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Search for local Shoe Shops near you and submit reviews. In November 2022 I placed an order with FootAsylum and it never came. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. All items must be returned in their original boxes and packaging. 10/10 will not be using footasylum again. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Heres how it works. - Callum Phelps, posted 11 months ago We use dedicated people and clever technology to safeguard our platform. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. They sent me trainers in a damaged box. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Thanks. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. It goes against our guidelines to offer incentives for reviews. Been trying via live chat, what's app and calling HQ. Giving one star so I can leave this review. 299.99. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Delivery to Australia was super cheap and very very fast! Tried to send Crocs back as they didnt fit my daughter. Extremely moody.I've never seen such self absorbed people. I would avoid at all costs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. 27 Feb. At least 30% off in the . To contact the Footasylum customer service team, start a live chat on the website. Ordered Nike trainers. Round and round in circles. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. - KM, posted 1 year ago Keep up the good work Terry!Thanks so much.Tanya. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. OL10 2TA. Great to hear that the parcel arrived so quickly. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Take care!Thanks,Rebekah. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I will always order with footasylum I am very happy with the service and products. Shocking company - bought two items trainers and sliders order value 100.28 never received. Do you agree with Footasylum's 4-star rating? If this was my store, they would all be sacked. Shoved the card machine into our face. - Fred, posted 2 months ago The range includes footwear, clothing and accessories for men, women and children. You have disabled javascript in your browser, please enable. Courier. All in all, satisfied with my purchase and dealings with this shop. Please note that we may share your email with the company to verify your order. How are you today? Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Ordered it on Monday and it was delivered on Tuesday. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Newsletter subscription. Anyone can write a Trustpilot review. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Thanks,Rebekah. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ordered almost 400 worth of clothes for my son on the 12th of December! Wow! Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. We also ensure all reviews are published without moderation. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. That is great news about the fast delivery.We hope to see you again very soon. Take care!Thanks,Rebekah. All students enjoy 10% off at Footasylum. 20% off selected items with this Footasylum discount code. 2023 Trustpilot, Inc. All rights reserved. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Treated myself to some new trainers and jogging bottoms in the sale! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Here are 8 tips for writing great reviews. Ordered and paid on 10th December my daughter's Xmas present. Ordered it on Monday and it was delivered on Tuesday. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Order placed on Monday standard deliver paid for and the parcel arrived the next day. They all fit perfectly. Just noticed that the box they have sent them in isn't for the correct trainers. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. They have scribbled size 7 on it. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. A pop-up box will appear revealing the code. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Restrictions apply. They have sent them back to me and are refusing a refund. They all fit perfectly. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. No greeting, no please, no thank you. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. This arrived within only two working days and all items were delivered intact and all there. In just a few steps, we'll have it sorted. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Here are 8 tips for writing great reviews. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Difficult, posted 2 weeks ago The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. And would recommend to all my friends amd family. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Reply from Footasylum Jul 14, 2021 Hey! Would not recommend. Bought a pair of Boss trainers at the end of November 2022. | Read 2,661-2,680 Reviews out of 55,033 Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. I would avoid at all costs. Suggested companies are based on peoples browsing tendencies. Easy! Anyone can write a Trustpilot review. - Anonymous, posted 4 months ago Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Ordered Nike trainers. Replies to negative reviews in < 24 hours. We often link to other websites, but we can't be responsible for their content. Reordered again Sunday afternoon, Monday morning was here. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Thanks,Rebekah. Tried to send Crocs back as they didnt fit my daughter. Free return by our courier service. To break them up politely to ask for helpit was like I had sowrn at them. That is great news that they arrived a day early!We hope to see you again very soon. If you'd like to return your order, you can within 14 days of receipt. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Hey Karl!Thanks for taking the time to leave us a review. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Thanks,Rebekah. Bought a pair of Boss trainers at the end of November 2022. Ordered coats for 2 of my sons in the sale. Delivery Methods. No greeting, no please, no thank you. If you miss this window, youll have to go through the returns process. Next time it will be JD SPORTS for my next purchase. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Find out how we combat fake reviews. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. By continuing to use this website, you agree to the use of Cookies. Thank you so much. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Ordered standard delivery, was dispatched the next day & arrived the day after. 20%. All in all, satisfied with my purchase and dealings with this shop. Ordered Nike trainers. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Why have i been rejected for my return as the item was faulty? I will always order with footasylum I am very happy with the service and products. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Over 90 off RRP. Great sale and super quick on delivery. We hope to see you shopping with us very soon. We need your email address to verify that your review is genuine. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Find out how we combat fake reviews. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Get Discount. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. When you purchase through links on our site, we may earn an affiliate commission. My son lost out on his Christmas presents as a result. We spoke to Footasylum's senior leaders . From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Email never arrived so ended up going to a store on crutches to get a refund. Companies can ask for reviews via automatic invitations. Leave this blank if you'd like to publish your review anonymously. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Verification can help ensure real people write reviews about real companies. Email and text communication was prompt and efficient. Claim your profile to access Trustpilots free business tools and connect with customers. Was looking everywhere but at her customers. We are so glad to hear you are happy with the service. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. You will be contacted by email to verify your review. Was looking everywhere but at her customers. One very disappointed son this Xmas! Been trying via live chat, what's app and calling HQ. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. If this was my store, they would all be sacked. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. UK Returns Free return by our courier service. 4. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Hey MattThanks for taking the time to leave us a review. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Over 90 off RRP. 2023 Trustpilot A/S. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Will definitely be ordering from them again. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Why have i been rejected for my return as the item was faulty? This arrived within only two working days and all items were delivered intact and all there. In just a few steps, we'll have it sorted. Tommy Jeans. To start a return, fill out the returns form that came with your order and follow the instructions on the form. 2023 Trustpilot A/S. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Did have returns but again no problems, straight forward and quick refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. High performance sneakers, trending streetwear and exclusive product weve got you. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. All in all, satisfied with my purchase and dealings with this shop. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up.