Welcome to the Digital Spy forums. I have British Gas booked up to come round and replace my meters (again!) Connect members with smart meters in December 2022 said that they had a problem with their bills being inaccurate in the past 12 months. If your IHD is asking for a PIN code it could be that the device is having connection issues. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section). The gas meter (if applicable) links to the smart electricity meter which links to the DCC network. Perhaps the solution for thedata problem is for British Gas to develop an API to allow customers to download their own data. The Pipit home screen will show an 'Estimated Bill' cost for each supply. Note: As mentioned earlier your smart meter uploads data via the DCC to your energy provider. Sorry, our virus scanner detected that this file isn't safe to download. Anyhow, a number of months later I am now here with a shiny new pair of meters! Were working to get all our customers upgraded to smart meters as soon as possible. Many industry and technical solutions respondents caveated their support for the HAN by stressing that issues around security and operability still needed to be finalised in the second version of SMETS to provide assurance that devices could be connected in a secure and consumer-friendly way. This may be because they use compatible technology or the same brand of meter or have agreements in place. If it can't resolve the issue remotely, it should send someone round to take a look. Hi John, This is not your smart meter. Energy suppliers are targeted by UK government to install a specific amount of smart meters each year. Required fields are marked *. WIFI connected easy peasey but as expected it wouldnt communicate with my meters. 2. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. And of course its also incomplete since there are other security measures that you wouldnt know about! Smart meters send meter readings to your energy supplier automatically. 1. This is a quick overview of the new Energy Monitor & t. I can't really grumble as it is better than what I had with the dumb meters but I am not sure how the older generation will get on with it if even I struggle. Hi All, I had the exact same system installed - Electric fitted August 2013, Gas December 2013. The "Advanced Settings - Pairing" option requests an Installer PIN. Here weve listed the problems and questions we hear about most often and what you can do about them. Its 2017 and I have been doing a lot of reading into Smart Meters, but am still not clear on who can enable pairing. Even when the engineer was at my house, the pairing was triggered remotely via his handheld device. No, we install smart meters at no extra cost to you as part of the national smart meter rollout. This should work with a fair number of energy providers. The security requirements are impressive and hard to meet, comparable to banks and such But its not surprising since the meters themselves are managing money, especially in prepay mode! Its easy to upgrade to our smart Pay As You Go meters. Several British Gas customers have experienced issues with their smart meters. Prefer to Pay As You Go? I do understand this is relatively new technology and there are security/privacy issues to protect but it does seem that, for the time being, there is no interest from the energy companies or government to give the consumers access to their own data. Feel free to use me as a case in point! Smart metering code of practice. I used httpcanary app to create a fake VPN on my phone. Find out more about getting smart meters installed. It is usually red and located near the bottom. Find out if these tariffs are right for you in our guide to the Smart Export Guarantee explained. If you are changing to a new supplier, ask them whether they will be able to get automatic meter readings from your smart meter. And quite easy so. I cant get the Glitch app to work - Im not sure what to put in the token variable - Does your python script pull from the API or SmartThings. Connect members said they had problems with their in-home display in the last 12 months (to December 2022 when we asked them). Why did I bother getting a Smart Meter..? Your new supplier will be able to let you know. I'm an engineer developing the smart metering system used at British gas. It is fully documented , and I plan to rewrite my own hacked together perl-script to read it to something EmonCMScan handle. 100119879. To further increase security British Gas also change the keys, used to encrypt smart meter traffic, every few months. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. A small number of meters are still waiting to be connected. Energy firms are only allowed to switch customers to prepay for energy where they have checked that it's appropriate to do so. To me this would make it even easier for me to get hold of as I wouldn't need any other devices in the home to connect to the meter. I have recently had solar PV installed (not with BG) but I have to *manually* provide BG a meter reading every quarter. The second-generation meters that are currently being installed dont rely on mobile phone networks - they have their own separate secure network. If your issue doesn't resolve itself, sign in to your Bulb account and let us know. They may ask you to dismantle the cupboard or move other obstacles to reach the meter. I can understand the user experience of people pairing zigby devices to the meter might be a support pain as well as a security one, so I could see the companies not wanting to go down this path. To cablespagetti - the APIs are still working for me if that helps. I was with them around the end of 2018 previously and I had smart meters fitted and everything worked wonderfully with them. You can do it on our online form until 14th October. On the back on the unit is a badge saying "Zigbee Certified Product" again giving me hope that Zigbee is becoming more mainstream. Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. The MAC number of your Pipit 500 (this can be found on the underside of the unit. If your energy supplier goes bust, you will be automatically moved to another energy firm. The displays work best when close to the smart meter. A 2017 study of a selection of smart meters available in Great Britain found that exposure to radio waves from smart meters is below guidelines set by the International Commission on Non-Ionizing Radiation Protection. And you dont have to send us meter readings to get accurate bills it happens automatically. British Gas Smart Energy Experts undergo 12 months of rigorous training, so well fit your smart meters to highstandards. If your meters are outside or far away from the display, ask your energy supplier for advice. Indeed it did take a while (3 months in fact for me) to start seeing the meter readings from my Smart Meters to start appearing my account Online and iPhone App. Jim. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: First, find the reset button on the back of the monitor. Its a shame that this cant be integrated into my existing home automation system as I would like to get accurate details on electricity and gas usage as well as what I output back to the grid from my solar cells. Yes, the new generation smart meters (SMETS2) are compatible with solar panels. For anyone in the UK with solar panels, this is reason #2 for not jumping to get a smart meter. Select your preferred way to display the comments and click "Save settings" to activate your changes. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 Ask your new supplier when this will be. Smart Metering Equipment Technical Specifications, http://www.rotwang.co.uk/projects/meter.html, http://www.smartofthehome.com/2015/03/british-gas-smart-meters-part-3/, https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363, http://www.in-home-displays.co.uk/smarthub.html. British gas smart meter pairing pin pussy cum licking. We want your smart meter installation to be clear and easy. Of particular interest to me is its support forZigBee Smart Energy Profile (SEP 1.1), it was my hope that I could buy a Zigbee gateway or USB receiever and I would then be able to start monitoring and logging my electricity usage on a computer. . They also must prove that your health would not be affected by the switch - for example they must check that you are not on the Priority Services Register or otherwise vulnerable. It should still show your gas and electricity use in real time, but the tariff information (and therefore what it thinks your energy is costing) may not be up to date. Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. Thanks! The type you have depends mainly on when you had it fitted. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. There are plans to add other additional Zigbee wireless frequencies better suited to longer range or coping with thick walls. This process does not happen as frequently as it is possible to do so via a CAD however it does mean that your energy provider does have some data that you can access. It also found that smart meters expose people to fewer radio waves than mobile phones and wi-fi equipment. Nearly a quarter of Which? That's according to our survey in December 2022 of 8,668 people with smart meters. The organisation which runs the smart meter wireless network (the DCC) says that almost all of the dormant meters it can identify and upgrade are now connected. There is a US maker of a CAD which does allow local access but they have not made any effort to get UK approval. If your smart meter cannot be connected to the wireless network, your new provider may be willing to replace your existing smart meter with a more up-to-date one. Nevertheless, I would be very interested to see your perl script. Save my name, email, and website in this browser for the next time I comment. This special Zigbee network is referred to as the HAN - Home Area Network. Whilst the wireless frequency used is currently the same as standard Zigbee it uses a different profile to normal Zigbee use. Submitted by rogerhoward (not verified) on Thu, 20/11/2014 - 18:12. If you are affected, your smart meter should become smart again in future. Check if your in-home display has a flat battery or is unplugged. If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. It has been proved already that most people with smart meters reduce their consumption. Thousands missing out on energy support: London, Scotland and South East have most unclaimed prepayment meter vouchers, One in five energy vouchers for November 2022 haven't been claimed, Revealed: the best energy companies for 2023, Smart Export Guarantee rates: the best and worst SEG tariffs for solar panel owners, Households are being paid to use less energy: here's how to take part, Energy firms must stop forcing energy customers onto prepayment meters, 29% of prepayment customers still haven't received energy support payments. Having this last week had British Gas perform the install of all four identical units as described I was concerned why BG couldn't register my own G370 Gas smartmeter with their HeadEnd so I did a quick Google and found your excellent article. More about your appointment. Since writing the article above over a year ago I am still waiting patiently for British Gas to 'open their smart meters'. Thanks for the comment. The MPAN of your electricity meter and MPRN of your gas meter (this can be found on your electricity bill or on the face of your meter). If you think your supplier has moved you to prepayment unfairly, you are within your rights to make a complaint. The evidence to date suggests that exposure to radio waves produced by smart meters does not pose a risk to health. re-activate BG smart meters. Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? I am a BG electric and gas customer with the same smart meters listed in this article. had chat session to BG, this time they hadnt clue what I was talking about But eventually agreed to send an Engineer to fit a new TRIO smart meter Which is where I started 2 weeks ago !!! It'll provide a running total of all the usage costs since the meterswere installed, or since the prices changed. Soon after, I moved to EDF and because suppliers don't operate a universal standard with these meters EDF cannot remotely communicate with my meters. If the GAS LED light is not flashing you will need to contact your supplier. It took several weeks for Ovo to sync up to the smart meters, and I now see that only one meter reading a month is logged against my account! Suppliers sometimes install prepayment meters for customers who are in debt. Most smart meters have a button to illuminate the digital display so you can read the numbers. If you've paid too much, your supplier has to refund you for the whole period that the meter was faulty. If you're eligible, we'll contact you directly, so you don't need to worry about applying for this new support. Therefore some energy providers also provide their own API via which this data can be retrieved without needing a CAD. Solar panel owners already have a PV-generation meter that tells them how much electricity their system is generating. The smart meters send it to the electric companies servers over a 3G connection. In other words, keep your fingers crossed for BG to one day provide a web portal allowing consumers to connect 3rd party appliances conforming to the ZigBee standard on the secured network you have at home! I am starting a new blog on my quest to find out which standard is the future of Home AutomationZigbee or Z-wave (or neither). Hi In this post I show how any customer of Octopus Energy with a smart meter can see their energy data and do a bunch of stuff like. After finally convincing a very nice man on the BG smart meter support line that this was the case, his supervisor confirmed that my observations were correct. Your energy supplier must give you seven days notice before it switches your smart meter to prepayment mode. Submitted by Scrappy Steve (not verified) on Fri, 02/01/2015 - 14:51. That's why we follow the Smart Meter Installation Schedule (SMIS) which has been approved by OFGEM. Againaligned to the UK Smart Metering Equipment Technical Specifications (SMETS) the G370Ultrasonic Gas Meter also supports Zigbee (SEP 1.1). Indeed it does seem that it will be some time (if ever) before anyone other than the energy companies will benefit from Smart Meters. Just thought that this is a red herring for me. Has anyone else had a bad (or good) experiences with British Gases Smart Meters? Interesting post Nice to see the point of view from a commodity consumer! British Gas is a signatory to the SMICoP - REC Portalwhich has been approved by Ofgem. Can I ask if this is still working for you? A smart meter sends your meter readings to your energy supplier automatically, so in principle your bills should be more accurate than when they rely on you submitting manual readings and you should never recieve an estimated bill. A new hub is being developed that should account for these issues and is expected to be available for installations in 2023. You have to prod the screen quite hard or use a sharp object as a stylus to get it to respond, reminiscent of first generation Smart Phones, in this day and age of iPhones and super sensitive touch screens it is, at times, difficult to use. You could expect a webpage where you would be asked to input what is called an Install Code. I thought it may be of interest over here at OpenEnergyMonitoy.org: Following quite a bit of pestering and waiting I eventually managed to persuade British Gas to swap out my archaic Electricity and Gas meters for the latest 'Phase 3' Smart Meters. One of the government document [Smart Metering Equipment Technical Specifications] states: Defining a HAN standard in SMETS 2 and the CHTS will provide the opportunity for suppliers and consumers to link devices to the smart metering equipment in the premises. I recently switched back to british gas using the MSE Energy Club referral as they are now the cheapest option for me with my usage. Paul; Yes I would also be very interested in your trial, for the same reasons. Shop USB Kaifa Dutch Smart Meter DSMR P1 FTDI ft232r USB TTL 5v to RJ11 6p6c Cable (For ISKRA ME 382 EN MT3). New tariffs that pay you for exporting solar electricity to the national grid require you to have a meter that can give half-hourly readings generally this will be a smart meter. If your meter is partly concealed in a case outside, your energy company might not be able to replace it yet. Where you live, the type of home you live in and your existing meter type may mean it takes a little longer for us to get to you. Despite the smart meter and the desktop display showing the feed in circuit option in the menu, it appears this will never be supported by BG. Bring it within 15 metres of the smart meter (with no walls between). What did they do different ? Monitoring energy usage Press MENU and select DAY to view energy usage for the day. A limit in the number of devices being based on Mac addresses, how security keys are handled. Submitted by simonn194 (not verified) on Thu, 12/02/2015 - 15:07. Hopefully Ill get a friendly engineer and Ill find out what he has to do If it runs Bluetooth to the meters it might just be a matter of pairing theres also a PIN code setting either way Ill get something working BG has a APP on Playstore for BG Live but I think you had to be in pilot programme but that was 2 years ago !!! I wonder if you could get into the system by spoofing a MAC address, e.g. Your email address will not be published. Smart Energy GB explains that in-home displays will only show how much energy youre buying from your supplier, but not necessarily energy you generate. To disable the Wi-Fi connection for your black IHD3. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. See this helpful one-minute video from Smart Energy GB How smart meters work or visit their website to read theirfrequently asked questions. Smart energy monitor. Some companies can operate first-generation smart meters from rival suppliers, even if they havent been connected to the central wireless network yet. http://www.in-home-displays.co.uk/smarthub.html. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. And, because they send automated meter readings, you get more accurate bills. If youre planning to switch, check with your new supplier if this will happen to your meters. There are promises of an iPhone app but even this will only get the stats from British Gas's servers (rather than directly from the meters in my house). This years target for British Gas is to install 1,266,671