My California B of A unemployment account received 5 fraudulent charges from DoorDash until I caught it. Last payment accessible September 13! After several months of not hearing a word back from the escalation department, I speak with Jeff Sparks one time and suddenly I am contacted by the escalation team at Bank of America and told basically that there was nothing they could do for me, that the claim had been closed. Hi, please add me. Now our identities are out in cyberspace, our credit is ruined, we have no money to pay bills, and we cant even get a loan for a penny! ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The state of California and the EDD specifically are failing us, putting us into debt, trashing credit scores, ruining lives even further. When i filed my claim I was told I would get a credit i even gave the name of the manager who stole my information and filed the claims. An investigation was started by BOA. Decide which cookies you want to allow. So sad- and so broke. She is back there for about 25 minutes and comes out and tells me shes figured it out. I had, in 4 weeks, a little over 13 thousand dollars drained out of my account. I feel like B of A treats the EDD customers really badly. I had my card on me. by David Collins. Then weeks later, they sent a letter sort of implying that I committed the fraud. I never did resolve anything in this situation. I too am receiving Edd Unemplyment payments, and my account has been frozen. Same frustration here on Tuesday April 2 went to buy some groceries and card was declined. EDD unemployment policy changed due to recent lawsuit. Your email address will not be published. I had 300.00 taken out of my account then they froze my account. January 15, 2021 / 5:36 PM It was frozen on jan 24 2021. I called them immediately having to wait almost 3 hours to speak with someone. When the EDD finally approved my claim, I was so happy. A lawsuit filed in San Francisco alleges Bank of America failed to stop scammers from pilfering unemployment benefits. I received a replacement card in the mail yesterday and could not activate it through their automated system so I called them. Pending Settlements; Investigations; Im 60 years old and having to live with my kids because I loss my husband. smh.now fast forward to feb 12 where i receive a letter stating i have won my claim and the amount of $420 has been deposited to my account and the claim is now closed. For information on deleting the cookies, please consult your browsers help function. Were actually no longer allowed to tell them a timeframe, because we have no clue, the representative said referring to refunds of stolen money, the complaint contends. Rampant fraud led Bank of America to freeze approximately 350,000 unemployment accounts beginning in October, according to this new class action lawsuit. I searched the number on white pages and BINGO, the number matched with the name the email was registered under. Privacy Policy | Bank of America exposed unemployed California workers to fraud and suspended jobless payments after the banking behemoth failed to properly safeguard their benefits accounts, a federal. Electronic Funds Transfer Act California Business and Professions Code California Consumer Privacy Act, New to ClassAction.org? If the judge says yes, it could open the case to people all over the country, including here in the Carolinas. Bank of America EDD Class Action Lawsuit. They open a claim only for me to call today the 21st for them to tell me my claim was closed. It started on November 12th. I never recieved it, I checked my boa bank account, and someone again used my second card. The bank was also ordered to pay provisional credits to EDD claimants and improve its customer service after it failed to handle the flood of customer phone calls and complaints over the lost funds and lack of security measures. I never received a card so I called up there and they told me that they mailed one in November 2020 and whoever got it must of lost it and received another one on December 29 the 2020 and I dont know how much they got it n my name, so whatever I need to do just let me know please and thank you so much for your time. I recieved my new card and tried to activate it but the whole account is now closed. Called BofA to report fraud and start a fraud case. Get browser notifications for breaking news, live events, and exclusive reporting. I cant even buy gas or food. A class-action lawsuit was filed in federal court in Charlotte. Want to stay in the loop on class actions that matter to you? They either deflected my question with their own question or ignored my question completely and changed the subject. I told Bank of America that transaction was unauthorized by me and that I was never aware of any of this transaction. And have them open my claim back up and then they send me another letter based on the information they have they close my claim or denied it again. We have proof of our where about and even provided that to them. after 2 days of sitting in the bank parking lot being verified by a teller to every person I was transferred to I finally got everything figured out and they told me I have to wait 45 days for them to figure out if theyre going to give me back the money that they took and gave to someone else. I opened a claim the following day first thing when they opened and reported all the unathorized charges. I assumed this meant my money was refunded and all was well, but NOOOOO! NEW YORK, Feb 10 (Reuters) - Bank of America Corp (BAC.N) is facing a lawsuit seeking class action status filed on Thursday by two customers who say the bank refused to honor promises to refund . I am currently going through this they reopened my card yesterday as of 2/1/2021 5:00 pm PST and im waiting for my funds which pays for me a hotel room biweekly so now im currently sleep by the train tracks until the return my payment. i found out last week that the funds i have in my b of a edd account are gone. I am stressed to the maximum. I called to get a payment stopped while it was still pending and was told it was on me to get ahold of the business to get it refunded. I noticed this in Dec of 20 and only went back to Oct and just brushing threw fairly quickly I noticed a good dozen transaction balances that made no sense. Bank of America restored the funds, only to drain the money back out - leaving many with no money to live on. "I was born with just half a heart in my body and I was dead for six minutes and came back to life four times," said Koning who posted his story on YouTube. It took me 5 months. Ive been waiting for over two months for ANY sort of answer from BofA and still have nothing. The injunction compels Bank of America to unfreeze accounts and reopen investigations into stolen benefits issued on prepaid bank debit cards in a fraud epidemic first exposed last fall by KPIX 5. This time the rep told me that the original card used to commit the fraud was still active in their system and that he would need to cancel it in order to activate the new card they sent. Do you hold an account with Bank of America? I made a walmart grocery purchase at 5am and my debit card worked. expected to be mailed out. They closed my account after 283 dollars was stolen from another state while I was in the hospital. I said that was unacceptable as I need to buy groceries for me and my children and I need to pay bills. I have give up hope that something will be done its 5,708 now I cant get in to my account this is so frustrating _. Hello. I am being punished for what to. I'm like, what? Every claims rep says there is no time limit to when ill get my money back i just have to wait! Called the following day (Saturday) and was on hold for 1.5 hrs and was able to have the card activated. I dont know if the money is still in account because no one can see the account since it was closed. I am so frustrated with Bank of America. So after I called BofA Prepaid EED a few more times, the manager said to file a police report. They say they will call me back and never do. But no clue if BofA will help me. Ive called 50+ times and never am able to speak to anyone. I had moneys in there from my unemployment and continue to certify every week. I called again and was told by an agent that they did not flag my account for urgency or some lame excuse and would do so. I have to pay taxes and have a 1099 claiming I received all this money and I didnt. Im about to lose everything. It barely got unfroze march 31 2021. Went to use card to buy food for my family and declined. My card says, CLOSED. I reported it to boa. They say they are holding it during the claim period and will deduct the claim dont clear. It was too much for me. A new federal lawsuit takes aim at Bank of America for failing to secure the unemployment debit cards of thousands of jobless Californians, part of the lax processing that has made the . I spent hours what turned into days on the phone trying to reach BOA. Ive researched tonight. I introduced them to a friend of mine and I have also heard a lot of great reviews about them here and I am glad to inform you that they are indeed a very reliable recovery team. Here's where we stand, Armed carjacking suspect leads police on dangerous chase. It also claims the bank failed to reimburse victims as required by the EDD contract, and left them on hold for hours as they tried to file claims. The suits claimed that the bank charged excessive fees for overdrawn accounts and imposed overdraft fees, which are not allowed. After reading these comments from other people that went through it banking. How does a person withdraw money from your account without my card and how do they know my pin number? This is to hold them accountable for their actions and prevent this travesty from happening again. I called BofA claims to verify they received the reports only to be told that they failed to file my claim correctly when I called to report it the first time and they would have to start over and re file everything all over again. The issue was the topic of the state lawmakers in a hearing held Tuesday, ABC 7 News reports. Either way I did not feel protected having BOA in charge of my card from day one. Blocked my account. Ive had to pay a call back service $35 just to get put on hold. Well, that is exactly what they did to me yesterday $720 dollars was taken while I was asleep at home. They said theyd open the case only to wait another 45 days. Im out $800 from my EDD account because someone from Long Beach withdrew money out from an ATM! Its not just my bank card that is frozen its my entire bank account and they have made it to where it looks normal looks like everything is working properly and the only one thats going to know that it doesnt work is me when I try to use it. One opinion on the widespread fraud is that Bank of America could have prevented it if it had used the current best security standards and issued the cards with EMV chips, rather than using what the complaint calls outdated, fraud-prone magnetic stripe technology. The bank uses EMV chips in its own debit cards, calling it an important tool in increasing card security., According to the complaint, Bank of America has violated California laws and Regulation E of the Electronic Funds Transfer Act; has negligently failed to warn EDD cardholders about the risks associated with its EDD cards and accounts; and has negligently performed its contract with the California EDD, among other violations of law.. They froze my account several times after trying to purchase items from Walmart. "We were able to get this preliminary injunction so early in the case because after we filed, we did receive publicity about the case from your channel. I knew there was plenty funds to purchase the groceries and gifts I had for my family. I used it at a couple places tried to get cash back from card it was declined. land lord doesnt want to hear it..and I cant blame him.BOA does seem to care. I dont know what to do or who to turn to or even when my money will be released. My account, which I cannot access, has been closed since February, with no end in sight. Take a look at more stories and videos by Michael Finney and 7 On Your Side. Remember people the first one that deserves this ANGER is the lowlife criminal that did this . Dealing with the same problem. Hello Jessica, the same happened to me too, they NEVER RETURN A CALL !! I had to insist several times that it was not me, before I was finally transferred to the claims department. The day it was stolen I called fraud. The lawsuit claims Bank of America failed to follow industry security standards and issued "outdated, fraud . They mailed two cards out a month apart in Nov. And Dec. To somebody claiming to be me. #3 I have called them hundreds of times and have spent hours on the phone even put them on a phone conference with edd to price Im all cleared and still nothing. I said how and the hell can they do that i have my card right here so you dont need a card now days I found out these cards they give us are worthless someone need to help us please include me in this class action law suit thankyou, I lost an incredible amount of money to a fake Binary option Brokers. So, I migrate you figured out my problem what was it? After weeks when I finally got throught to a boa rep. She told me that the System needed to Update and that once it did my funds would be added to my card..that never happenedfor the next few weeks I didnt recieve my $300 dollar deposits until the -$1300 balance was paid.!!! Whoever did this left their email address, phone number, and home addresswhy didnt BOA notify me of these changes? No letter , nothing as to why they did that . said Yick. They said an investigation would be opened and a Provisional credit would be given in 10 days (it should be given immediately). Called back and rep told me claim was closed on 4/7/21 and that she would have to reopen it and it would take at least 45-90 business days to investigate and my money wouldnt be credited back until their investigation is complete. This most recently filed class action lawsuit claims that Bank of America used antiquated technology for unemployment benefit recipients. Bottom line is that i get punish for what happened even though it was their fault due to their incompetent security. I tried activating it but the rep instead activated the frozen account. I dont even know if the $1,200 I had left in there is going to be there when I get there now because they locked me out of my own account I still had access before I called them tonight. She says oh yeah zelle work go ahead and try it and I said are you sure it wont set off red flags and Im sending money to myself on another account and she said no it will not. It says it is working to re-open claims for those who are eligible and have money in their accounts. Today, my Bank of America checking account was frozen. The settlement came under fire from some Bank of American customers who were unhappy with the high Previous Post Yes bank of america flag my account because I have more the one account. The preliminary injunction will, among other relief, dictate when Bank of America can freeze an account and ensure timely investigations are conducted into fraudulent transactions. I frozen out of my unemployment benefits. You wont be able to talk to anyone at unemployment the system will hang-up on you. B of a says i have to call my sponsor and they have to fix it. I called boa n they told me it was a withdrawal at a boa atm. The complaint for this class action brings suit against the bank, because of the rampant theft of funds from card recipients and because of its inadequate response to the thefts. When I filed my claim 5 months ago California EDD froze my UI account down and made me verify my Id which took over a month due to their faulty system and they still owe me thousands in my unemployment payments frozen in pending status. The agents literally have been rude and downright mean. Im now dealing with the same thing I live in Longview North Carolina I dropped unemployment I had some money stolen from my account which equaled up to about $800 they have granted me the $714.65 back told me that it would be put back on my card I never got the credits I still havent got the credits as of today and no one can tell me why or when I will get them I would like to know what I need to do to get some help with this can someone please reach out to me thank you! I have had excessive overdrafts and missing payroll deposits since may 2020 indentity theft fradulently closed my account with money couldnt access the money still being deposited and unable to access my hsa money to pay my medical bills please contact mr asap Thank you. Please add me to any claims. The complaint alleges, Day after day, there are new reports of yet another EDD benefits recipient with a Bank of America EDD prepaid debit card who went to use their card only to discover that all the money in their Bank of America EDD accountoftentimes, the only money that they had to survivewas suddenly gone.. We were literally 200 miles away from where this money was taken. They said they are canceling my card and will send me a new one in the mail. Sign up for ClassAction.orgs free weekly newsletterhere. I would like to be part of this class action lawsuit as there is so much more that happened with BofA and because of their actions. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. I was unable to purchase my items. still not resolved after November 02 2020. They never returned any of the money !! I am currently trying to recover $1,880 that B of A refuses to put back on my account until their investigation is complete. The Claims representative said I was liable for the stolen funds. I just pray for them after my shift, honestly.. 2023 CBS Broadcasting Inc. All Rights Reserved. Lost 1000 from my edd boa account, i had my card! In response to this latest class action lawsuit, a Bank of America spokesperson told Law360: We have added thousands of agents to answer phone calls and investigate claims for the areas of the program we are responsible for and, as a result, our average wait time for callers has dropped dramatically. When I called b of a they said they they would file a fraud claim and then they froze my account . BofA said nothing was sent back and no funds were released. Their customer service is despicable! 1:06. In our case this is Disability payments from EDD. Today I called again and finally spoke to a supervisor only to have her listen to my complain for about a minute only to find out that she put herself on mute. I know I pay and SDI tax as does my husband, and to get his benefits replaced is such a hassle. I still have not recieved any letter and still have no access to my account or any info on my money that was taken. Its illegal in so many ways I dont know what case I really want to be a part of because this is only the beginning of class actions thats gonna be filed I have a feeling. Till this day I still cannot access my own damn account nor I dont want to because I might end up maybe going to jail if I went back and dealt with Bank of America so Im happy with Bank of the West now thanks a lot cuz I already hit almost rock bottom and I spend alarm trying to come up with my business and now I got no damn workers they see f****** Bank of America I couldnt fix my f****** engine my Kirk cousins f****** Bank of America sorry for the language excuse me I f****** hate Bank of America. They said 10 business days for the credit while they investigated. THERE IS DEF VERY SHADY ACTIVITY GOING ON!!! I havent been paid in months. Every day, I talk to 30 people with the same story. Shameful! The CSR girl I talked to said she was @arting a case and I would be getting stuff in the mail in 3 days. Until I was drained. Mosson further alleges this lack of communication in the complaint. Someone hacked into my BofA edd account and stole $300.00 on 04/21/21. I sat there with my mouth opened In shock I couldnt believe how nice and accommodating to her. A lawsuit filed in San Francisco alleges Bank of America failed to stop scammers from pilfering unemployment benefits. your claim status, claim form or questions about when payments are that reports on class action lawsuits, class action settlements, I just gave up on this bank they stole 2000 from my account and the bank did nothing and closed my account now I am receiving emails stating that my account statement is ready on a card I dont even have I believe the fraudsters are working in the banks and remote workers and stealing peoples identity this bank is garbage. . Then they said I need to do this this and this to provide proof of my identity to unfreeze my account and they will not accept any documents they asked for and received . Please add to lawsuit. From what Ive been reading, it doesnt look good. I hate BOA. I no longer receive unemployment benefits and need that money desperately. I had 1500 in one account for a scholarship fund I started for my mentor that passed away. I called, and while verifying the agent said my apartment number was wrong. I did not have access to my UIB money for 4 months. I checked my deposit and it showed that there was a deposit on March 29 and then I checked my last 10 transactions and before the gas station was a $440 with drawl from a Bank of America located in Vista California which is 30 minutes from me. In February someone been used my card they made purchased things from food max. Not only are they negligent w. money but they are exposing customers sensitive information. here is their contact info So far so good. They froze my card and asked me to write up a statement of events to file a fraud claim & fax it to them. I now see after googling Im not alone in this sad mess. I called unemployment and was told it will take another 6-8 weeks for them to cut me a check and this was since December 22, 2020 leaving me without funds putting me in depression and putting me in distress not knowing how Im going fiction. Yes this happened to me. Theyre only contacting me throughThe mail. There was also a lockdown of accounts due to fraud. This is to follow up on my post on March 24, 2021. Feb 28, 2022. Said they would review the atm surveillance video, but that it would look better for me if I filed a police report as if I was the criminal. I barely got to see my grandson because of accusing his dad. When next you want to be involved in any online investment, always endeavor to make proper research about the company and check online reviews on dependable platforms. Am glad i got all my money back from the scammers, contact. We are going through this now. I never heard anything from the bank. I called BofA immediately to report it. I have no confidence they will return my money and it happened at my branch B of A bank a mile away. I called b of a and they had hung up on me or gave me the run around. Top Class Actions is a legal news source eventually returning the entire balance back to Californias unemployment department. I have a B of A account for unemployment in California. And who decided to come up with this fraud department that doesnt know f****** that s*** from s*** that f****** froze my account and now its still f****** closing but its open but negative amounts please explain. In the economic devastation of the Covid-19 pandemic, millions of people are relying on unemployment and similar government benefits to provide money for basic living expenses. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Christoper Mosson is the plaintiff in the latest class action lawsuit filed against Bank of America. REPORT YOUR THEFT TO COPS WITHIN AN HOUR OF SEEING THE THEFT. Fill out this form for a FREE and prompt case evaluation. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about.