If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . There is no place on the website that says you have a time limit, but you do. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. All rights reserved. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. | NY Call 1-(888)-364-3065 |NYC Health Dept. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Call 1-800-GAMBLER. The credits are valid through the end of 2022. It doesn't look like the case has officially seen the courts yet. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. 2023 CBS Broadcasting Inc. All Rights Reserved. 8 Feb 2023. Read more about event statuses. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Please enter valid email address to continue. But not all companies are offering refunds. Your email address will not be published. The answer is yes, StubHub is legal. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Lets pick a winner in every mens college basketball conference tournament. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Daphne, AL 36527 Eli Lilly announced a cap on insulin costs. Set your price or use our recommended price and tap List tickets. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. 2023 www.jsonline.com. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. For big sporting events, when is a sellout a sellout? Avoid close contact with people who are sick. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. February 16, 2021 March 13, 2020 by Brett Goldberg. Did you find it helpful? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Farley said refunds should be a piece of cake. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Have already received refund from credit card. He immediately requested a refund. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. As if the cancellation of sporting events and concerts wasn't enough. All Rights Reserved. 199 Fremont Street, 4th Floor August 20, 2020 / 6:06 PM College basketball conference tournament predictions: Picks for every mens league. . We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . What To Do If Someone Isn't Social Distancing Or Wearing A Mask? 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Coupons can be applied to one or multiple StubHub. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. / CBS New York. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. We rely on your financial support to keep making that possible. Straight-up refunds for purchases from official outlets. 8, Ch. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower More: Stay up to date on all of MLives coronavirus coverage. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Fax: 601.707.7913, 1 Timber Way At regular volume, we can afford to take that risk. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Looking to sell? StubHub is offering the retroactive refunds now because the live events industry is opening back up. Avoid touching your eyes, nose and mouth with unwashed hands. You don't throw him out of the restaurant," Rossman said. Unfortunately, as our complaint alleges, StubHub is breaching its . The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Join us for a free, virtual event for International Women's Day on March 8! [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. StubHub's return policy is called the "FanProtect Guarantee". Explain your situation and why you wish to receive a refund. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Receive a full refund of your purchase 2. Simply go to your. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. 2023 Fortune Media IP Limited. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). The event was canceled and turned into some online-only baloney. Not surprisingly, this new policy has been heavily criticized. Reply from StubHub UK. StubHub is offering the retroactive refunds now because the live events industry is opening back up. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency.