I've been doing this a long time, I know what it takes to have a high rating. Customers can grade us on how we did, using a five star system. Job Security/Advancement. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Does anything about what you're picking up indicate there may be missing items? You brought up some good points about how the ratings work. Grubhub Mileage Deduction: Writing Off Car Expenses. I've come to believe (that the supervisors that are supposed to be looking at these matters) are not following through on their end. Whats the spot thats easiest for the customer to reach? DoorDash also has an appeal system for unfair ratings. Order already late when offered. Following the instructions given to you shows the customer that you respect them and their wishes. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. There are four different metrics that Doordash makes available in the Doordash driver app. In order, those ratings include: Average Customer Rating. Or maybe weather is slowing things down, Ill let them know as well. One, it makes it easier for people to know Im there for a delivery. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} This will help you get better at picking the best times to deliver on Doordash and other platforms. Everyone gets them. This is the first of a series of articles on different aspects of taxes for Dashers. RSG contributor Dash Bridgescovers how delivery ratings work for DoorDashers and how they could be improved, both on the pickup and delivery side. We can impact the customer's perception of the service we provide. Is that a good or bad order? I believe this is the most important issue issue that doordash needs to finally address for their Dashers. To get priority access to these orders, you need to have a customer rating of at least 4.5 and an acceptance rate of 50% or higher. All you will do is increase the chance of a bad rating. Here's what it boils down to: Provide excellent customer service. DoorDash has an extensive deactivation policy that outlines all the contract violations and other actions that may lead to deactivation. As long as you just keep working honestly, you will be fine. This video discusses the new rating category and why the rating system is unfair . However, DoorDash offers promotions that include a higher base pay or bonus for completing a certain number of deliveries in a row. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/Something may be turning people off are you making eye contact and thanking them? You can get six or seven one star reviews per 100 and still keep Top Dasher. Getty. Doordash Driver Requirements, Background Check, and how to Qualify. Go to doordash_drivers . Unfair scoring system . Could this help someone else? Press question mark to learn the rest of the keyboard shortcuts. If you liked the service, be sure to rate us 5-stars! These persuasions lead to a phenomenon called Goodharts Law, When a measure becomes a target, it ceases to be a good measure. I dont write this to excuse any of that. Thank you for your continued efforts to serve customers on the DoorDash platform. I don't see any change in my offer quality when I regain my 5.00 rating so I don't get why it feels so crucial to you. The card will earn 4% cash back per dollar spent on . Sometimes we dont realize our mistakes. The occasional rating below 5 stars I get really seems to come from long waits at restaurants (>10 minutes). Sometimes sending a meme via text can lighten the mood with the customer. Dashers have the potential to make more money with DoorDash than they would with Uber Eats. If I gave him 4 stars, thats a path to certain deactivation! You have a higher chance that the order has been sitting around awhile by the time you pick it up. Too often that just seems self serving. But the problem is, many customers dont rate drivers at all. Please note that The Rideshare Guy has financial relationships with some of the merchants mentioned here. Lmao you might need to work on something if you haven't gone over a 4.3 in YEARS.. Is your Car presentable and clean? You may be able to work around that, but it takes a bit more work. Hey, thank you for your insights. We can't change customers who are jerks. If you do that, you will keep your job, and keep top dasher. The good part of this is that a computer doesn't play favorites it doesn't give their buddy or a hot girl or guy the best orders it doesn't give them the best schedule it just does what it is programmed to do. Dont cross the lines mentioned above (asking for tips, etc.). Even though these ratings are highly subjective and often not taken seriously by customers, they could lead to decreased shifts or termination, causing anxiety among wait staff. Are there drinks on the order but dont seem to be any bottles in the packaging? Be cautious about using memes. Its a frequent topic in Facebook groups and message board conversations. Customers are asked two questions: Customers can answer each question by rating both on a five star scale. 9 Realities For Independent Contractors. Dashers face deactivation at a 2.75 rating. Stay up to date on all things rideshare, mobility and more! Make 3 an average, and say it! The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} I represent Door Dash extremely well. Means nothing until you get 100 ratings. They dont want to take a chance with the virus. Use insulated bags when appropriate. Theres a problem in the broadness of the question. One, bad ratings can make you ineligible for the Top Dasher program. Id like to see a system that shows you what each star means, and points out that 3 is actually average. Most restaurants are sealing up the orders these days, thanks to the pandemic. Dasher . My order arrived in a reasonable amount of time. But the food was still great. However, you still need to be aware of what was in the order, and does the packaging seem consistent with the order? Theyre doing it to be helpful. Hot food can get cold. I know it seems irritating and that it should be the restaurants job. DoorDash DoorDash Employee Review. The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. Grow a pair. Youve seen Ziosks at Chilis or similar restaurants. What do you think? If the order amount thats presented to you is extremely low, it means the customer either didnt tip or the tip was very small. The only instructions I was given was leave at door at that's what I did! This idea was inspired by this Lyft policy. Other times, we get the blame for things beyond our control. Click on the text box below to copy the code. Lets face it: Theres a lot of bad dashers out there. I was thinking of doing that thanks for the tip. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Accepting and Declining Doordash Orders: Does Acceptance Rate Matter? Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! Before you leave the restaurant, make sure that everything is good with what the customer had asked to be in their order. A heads up and assurance that youll be on your way as soon as its ready can make a difference. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} The customer wants the food left where they can pick it up. Should Drivers Accept Added Stop Requests? However, if you are late to store, they'll count you as contract violation to deactivate your account as punishment, so as late to customer. Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! DD would need some kind of control to filter out inappropriate comments. 3 Delivery was satisfactory. If you were delivering to a friend or family member, how would you do things? Sign in. Youre crying for something so irrelevant. Tons of great salary information on Indeed.com Is yours the white house with the Subaru in the driveway?. DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? So if your newdont sweat it. Here too Dashers cannot see a customer's rating to avoid delivering to a jerk who consistenlty gives poor driver ratings. its just a rating it will fall of after 100 deliveries and doesnt really impact your account in any way unless you fall below a 4.7 in which case you just wouldnt be eligible for top . Is the restaurant running late? However, the good news is if youre taking care of all the things that you can control, youll be in good shape. So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. Doordash Insurance Requirements: Can you Avoid this one Money Disaster? They just say whatever to make people happy and get off the phone. Any ratings of 1, 2 (and possibly 5), needs an explanation of at least 50 characters before submission.