However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. What is the future of fast food' There is no longer a dollar menu. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. . Tbh if that was the case I would turn around go back to store and get another one. The store is the party at fault. If youd rather speak with an agent, theres a call now feature inside the app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You must complete the order before you can accept another one. Instacart, great concept, but a huge rip-off. So how do you make sure this doesnt happen? You can rate your shopper and then go about asking for your refund. Is there a way to tell instacart an item is defective by no fault of the shopper? This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. The company doesnt have a direct email address. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The shopper delivering obviously molded fruits or vegetables, cold or frozen items not kept temperature controlled to delivery, squashed baked goods are just some examples of when the shopper is at fault and a reduced rating is appropriate. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. They were the only items ordered.. Were on the road to 100,000! Click Report a problem on the relevant order. My account was then overdrawn. Recently 12/12/22, I was charged $99 for Instacart's annual membership. Instacart, great concept, but a huge rip-off. Select the issue you experienced. Shoppers can only add alcohol to replace other alcoholic items. Shoppers have a card issued through Instacart that they use to make purchases. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. Ikea Polyester Haren Pleated Blind . Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. All eligible items, including fresh foods, will be listed depending on your address. However, a few Instacart scams can cost you money or even your job. Our website is supported by our users. You can check availability in your area with the Instacart app or website. and . We cant deliver alcohol if the customer doesnt meet all delivery requirements. . The nerve of some ppl. Youll need to tap the three horizontal bars in the upper left hand corner of the app. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. In some cases, the shopper can also enter your information manually. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. In this article, we'll check out themes around whether Instacart refunds . This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Refund and credit amounts vary. To report a safety incident. From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. THEY ADDED A $10 HEAVY CHARGE! Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. 4. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. The positive note about the complaints is that room for improvement is available. and you might see a refund option instead. It doesnt seem there are any repercussions for these shoppers. You might need to get a refund on a whole order, a single item, or a mix of items. Brett Helling is the owner of Ridester.com. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. . They sent one, but when I tried to use it, it repeatedly said there was an error. Yes. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. You have up to 4 days after pickup or delivery to self-report an issue with your order. Save my name, email, and website in this browser for the next time I comment. Shoppers must deliver to recipients that are 21 or older. Ridester 2022 | ALL RIGHTS RESERVED. . Answer (1 of 4): You have to cancel the order before the time is up to do so. That is OUTRAGEOUS. Select Report safety issue under Other issues. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. Most people who use the Instacart app utilize it the way it is supposed to be. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. If you selected an item issue, choose the affected item(s). Refused to reverse two of the charges Reporting damaged products to receive refund or credit does not affect the shopper. You can check availability in your area with the Instacart app or website. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Broken seal. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. sometimes you can still have contact with them because if the driver. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. I got my money back and left her 5 stars. One option you have is to screenshot messages from the customer. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Instacart IPO. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. In my last order I included 6 bottles of Hal's seltzer (1/2 liter size) & an 8-pack of Poland springs black cherry carbonated water (1/2 liter bottles). We can make things right up to 7 days after you receive your order. You keep giving delivery dates but you don't show up. Desired outcome: His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. On January 16th, I placed two orders. It's the liars and theives that give Instacart and 'us' a bad rep .. I made an online order with Harris Teeter who used Instacart. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. 5. Well, these items were damaged, not missing. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Yes there are some dishonest customers. For one, you can only accept one order at a time. I will never order again from Instacart. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. In some areas, you can even get alcohol. 2. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. Click here to get notifications about new complaints of Instacart. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. 3. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Im looking to sue the company. You get lower service fees and save an average of $7 an order with the service. Instacart states on their website that you have to request your refund within 7 days of delivery. Customer service said sorry we'll send another driver with a replacement.