Learn more, Have I helped? The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. About. Pro tips & talking points. Fastest way to talk to a real Virgin Media rep. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. If possible, avoid calling when you are rushed for time. What error are you getting with that forgotten password page when you enter the security information? I have been unable to access my Virgin Media web email for about 3 hours. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. I've been on hold for about 3 hours total now. Re: No welcome email. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . These cookies allowed us to study how users navigate on the website. The provider is also active on Facebook, where you can post a message seeking help or advice. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Thank you for reaching out to us here, welcome to the community. We have been with you for over 18 years and have old @ntlworld email accounts. Martin, that's the root of my frustration. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. I really dont want to lose this email address and would appreciate some Forum Support if possible. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Unfortunately we cannot remember her email password. Virgin Media mobile numbers have a separate number to call. D01 C9W8 27-01-2022 Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. the email account is set up within my main virgin media account. Complaint Contact Form. 13-07-2022 Virgin Media have recently changed the way you reset the password for a secondary email account. 15:15. After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Has anyone else been able to contact them via online chat? How to send a bulk email. This could save you valuable time, as opposed to trying to contact them. Can you give us some additional information about your connection issues so we can offer further support? on I'm very sorry for any issue you've had with contacting the team. How to add another email account into Virgin Media Mail. 26-01-2022 When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. By continuing, you agree to our cookies policy. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Let us know how you get on. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Im trying to set up a new email address on my account. Not on mobile, desktop with 3 different browsers! They are free if you are on the Gig1 . 01-05-2022 11-09-2022 This includes the availability of email addresses, phone numbers and callback forms. 24-01-2022 With our free tools, you can check out the . 06-07-2022 The message chat was also down on Monday, on Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on I do have the address I want to block though, on I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. 15:38. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Its headquarters are in Hook, Hampshire, United Kingdom. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Cookies used for marketing and advertising purposes. 10:38. Virgin Media contact number. Have tried assorted work arounds, but still can't get in. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. <br><br>Corporate Partnerships . Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . the email account is set up within my main virgin media account. The services and products mentioned on this website may only represent a small selection of the options available to you. Let us know if there is anything else we can support you with. . By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. Contact Virgin Media by phone, web chat, call-back form, email or social media. 13:16. 3 hours ago. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Virgin Media UK does not provide this service. 29-01-2022 Mon-Sat 9am-5pm. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. Enter details of Virgin Media IMAP settings in the interface. 04-07-2022 While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. Contacting Virgin Media - by phone or otherwise. . Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. The provider is also active on Facebook, where you can post a message seeking help or advice. Talk to other friendly customers and members of the Virgin Media team. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. Call Connection Service. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 09:05 If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. . Thanks. Customer Service. 1800 941 114. businesssupport@virginmedia.ie. I'm trying to set up a new email address on my account. If you are calling Virgin Media Ireland from abroad, use 0035312458000. I'll send you a PM now to assist further. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on They certainly are! Sunday: 8am to 6pm. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. Virgin Media customer service numbers. This will give us a better idea of what is happening with these disconnections. 3. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. on 15:38. 08-02-2022 - edited You may have read posts here showing that the email address continues beyond 90 days but you should not . As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 - edited 11:18 If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. CISAS is impartial and will investigate your case. For some reason, I cant now access this email from my iPhone as the password is incorrect. The short answer is maybe. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. GetHuman features available: Current hold time. wikiHow is where trusted research and expert knowledge come together. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. So essentially I would need to set up a gmail account then I could add that To the VM webmail? Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. 10:02 They cannot wriggle out of it. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? Find a Virgin company. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. on 30-04-2022 Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. I've been trying to contact Virgin Media for about 3 weeks now. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. Click Mark as Helpful Answer or use Kudos to say thanks, on Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Can you show us where you're asked for these. I don't understand the relevance of your reply..? on To find contact information for a newspaper or TV station, search the name of the media outlet online. 2. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Opening hours are: I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. That means you don't have to use Blueyonder.co.uk webmail interface! Virgin Media Business Mobile customers. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. 09:38. 13-07-2022 Try for free at rocketreach.co . Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. on I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. 16:11. If you want to know more, the updated sections are 6.6 - 6.9. Log in to your Virgin Media Business Mobile Account. Learn more, Have I helped? 09-07-2022 Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. A VM broadband account is required for continued use of their email service. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. For example, did problems begin when you moved house, or perhaps when you updated your mobile? 25-08-2022 08-07-2022 Learn moreHave I helped? I opened my emails went into folders and clicked on Add an email account. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). You can also text Virgin mobile for free on 07533 016 422. This complaint form is for Virgin Media Ireland Customers only.