2. You can rerun the wizard and see if that works. Tap the Plant icon in the bottom left corner of the screen, Tap the plus sign in the top right corner and then tap "Add Plant", Fill in all of the required fields on the "Create Plant" page and then tap "Done" in the top right corner, Tap "Create Plant" to finish making a system inSolisCloud- tap "View Plant" once it gives you a big check mark, When the plant page opens, you will receive a message saying "No datalogger was added, please add a datalogger" tap "Add" if theWiFidata logger is plugged into the bottom of the inverter, A scanner will automatically come up. Solis is one of the oldest and largest global string inverter specialists that manufactures single-phase inverters, three phase inverters and energy stroage inverters for residential, commercial and utility scale PV systerms . Sorry we couldn't be helpful. I too have recently tried to connect to the Ginlong data logger without success. Note that all scripts use Python 3. Press and hold power button to turn on your hotspot. Manage Settings When configured correctly (see below), Solis invertors will send data about their performance every 5 minutes to code waiting to receive the data. account already, then please follow the steps below to create a plant and commission a Solis, Tap "Create Plant" to finish making a system in, - tap "View Plant" once it gives you a big check mark, When the plant page opens, you will receive a message saying "No datalogger was added, please add a datalogger" tap "Add" if the, data logger is plugged into the bottom of the inverter, A scanner will automatically come up. If its not broadcasting conduct this procedure - https://www.youtube.com/watch?v=nUjcDcY8-Ws - If that doesn't fix the issue of it broadcasting please contact your local Solis Service Center and RMA the WIFI Stick. AC Voltage Offset Procedure and Firmware Requirements, Service - Modbus Issues - Troubleshooting, LCD Protective Sticker Replacement Procedure. If you have not already been registered on, It is highly recommended to first connect your phone to the home network that you wish to connect the, logger to. signal at the inverter for there to be a stable connection. Step1: Select Owner or Installer for email address registration. Step 4: Click , make sure the phone is connected to router WiFi, and switch back to the page to fill in the WiFi password, then move to the next step. I have set up an account on Ginlongmonitoring.com and entered the details of the data logger. Then click the Its flashing. Copyright@2020 Ginlong Technologies All rights reserved. Unscrew the protective cap over the green COM port on the bottom of the inverter's wire box. In order to to set an IP address you can use a Mobile Phone, Tablet or Computer. The device must be installed away from the strong magnetic field produced by large electrical appliances such as microwave ovens, refrigerators, telephone, metal walls, etc. Intro Inverter Logger Device Connect Summary Device Make Sure Phone Connected to WiFi Network Please Make Sure Phone Connected to WiFi then Click Next 15:38 Back Connect WiFi SN: 4005854756 Enter Netwo. *, We appreciate your effort and will try to fix the article. Stepl: Enter the main page of the Soliscloud APP, and click the Add plant at the bottom. I haven't been able to log onto it after many attempts. Select Network, fill in the IP address assigned by the router/network administrator, 1: Connect LAN stick to operational inverter to provide power to LAN stick. This new monitoring platform will empower you like never before. Router has a firewall blocking the data, 5. Things (IOT). This is the same data as can be sent to the ginlogmonitoring.com website for centralised data collection. Solis WIFI Stick Troubleshooting TOP 5 Issues: 1. Step 3: Manually fill in the datalogger SN or Scan the SN on the datalogger. Connect to the inverter (to get power) 3. Users can easily check device lnformatlon by logging In the monitoring center. Or directly download from APP Store or Google Play Store by searching "SolisCloud". If you hate cookies, or are just on a diet, you can disable them altogether too. solis S4-GPRS GPRS Stick Datalogger Installation Guide, solis SOL-DLS-W Data Logger Wifi Stick User Guide, DAIKIN BRP069B45 WiFi Adapter Installation Guide, ideal lux 306445 Clara PL Square 4000K Ceiling Light Owners Manual, Microderm GLO NVD-MGM-GR1802 Blackhead Remover Pore Vacuum User Guide, AVALON A3F Bottom Loading Water Cooler Water Dispenser User Manual, boAt Wave Lynk Voice Premium Smartwatch User Manual, motorline RAP50 Microwave Presence Sensor User Manual, kbice FDFM1JA01 Self Dispensing Nugget Ice Machine User Guide, LUMINAR EVERYDAY 59250 2ft LED Linkable Plant Grow Light Owners Manual, Viatom Blood Pressure Monitor BP2 & BP2A User Manual. 2: On the computer, click on the Network Connections and select the Local Connection. AGL replaced it free of charge. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Solis WiFi Loggers Network Strength Requirements, Solis Home Professional - Generation 2 Monitoring Platform, Account Transfer to New Monitoring Platform, Adding End-User (Customer) to Plant for Monitoring Access, Selecting Inverter Drivers on AlsoEnergy PowerTrack Monitoring, Inaccurate Production Data on Monitoring Portal, Registering Installer Account on G2 Portal, Setting Up Agency Access to Plant Monitoring, Enabling SMS Notifications on SolisCloud App, How to Create an Installer Account on SolisCloud, Create Sub-Organizations, & Manage Sub-Accounts, Deteccin falla de arco y solucin de problemas, Pantalla en blanco / LCD en blanco / Sin luces. 125K Multi-Input Inverter: No Paralleled DC Strings Allowed! Monitoring Accessory Configured But Still Won't Link? After you connect verify the WIFI stick sees the inverter. SolisCloud Step 2: If it is a new data logger, please configure it first, then click the " Willi configure". 125K Multi-Input Inverter: No Paralleled DC Strings Allowed! Copyright@2019 Ginlong Technologies All rights reserved, Dec-17-2019, Go Solis Webinar: 2020 CA Solar Mandate Compliance with Solis Inverters, Feb-11-2020, Go Solis Webinar: New Solis 125K 1500V Inverters plus AlsoEnergy: Better ROI for 2-40 MW Systems, Mounting, Wiring, and Commissioning 4G Single Phase Inverter - Video, Solis and the Tigo TS4 Platform; Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions, Contacting Technical Support for Solis Partners, Contacting Technical Support for Your Region, Go Solis 2020 Webinar #7: Testing Solis Inverters Beyond Certifications with PV Evolution Labs, Go Solis Mini Exchange#1: An Introduction to Energy Storage System, Go Solis Webinar #1: 2020 California Solar Mandate with Solis Inverters (12/17/2019, U.S.), Go Solis Webinar #2: The New Solis 125K 1500V Inverters plus Also Energy (2/11/2020, U.S.), Go Solis Webinar #3: Solis Hybrid Energy Storage Inverter with LG Chem (2/11/2020, U.S.), Go Solis Webinar #4: Solis Commercial Inverters (4/21/2020, U.S.), Go Solis Webinar #5: Solis inverters and SunSpec Alliance (5/5/2020, U.S.), Go Solis Webinar #6: Solis and Tigo TS4 Platform - Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions, Go Solis Webinar #8 Solis Inverters and SunSpec Alliance: The Importance of SunSpec CSIP 2030.5, Ginlong Solis: Standard Lead Time from Ningbo to USA/Canada, How to Determine the Firmware Version of your Solis Inverter, Lowering Output Power of Single Phase Solis Inverter, MA Compatibility Between Single Phase 4G and 2G inverters, Solis 3PH and CSI GS Product Number and Description 20180331, Starting Serial Numbers and HMI VER- ISO-NE / Rule 21 P1 and P3, String Sizing for 1P and 3P Inverters. Solis WiFi Data Logger Installation Guide, Start by pulling up the site on SolisCloud - tap "Plant" in the bottom left corner and then find the desired site in the displayed list of plants, Tap on the plant, then tap "Device" towards the top just to the right of "Overview", Tap "Datalogger" and then left-swipe the logger with your finger - you will see "Delete" in red to the right of the device, Tap "Delete" and then tap "Delete" again when asked if you want to disassociate the datalogger, "Deleted successfully" should appear - swipe down on the page to refresh it - the deleted datalogger should disappear from the device list as shown below, The deleted datalogger can now be installed on a different site/inverter, if that was the intention, A new datalogger can be installed at this site/on this inverter now that the old one has been removed. You can select the corresponding server information according to the model of data logger used by the plant. The delay in putting it in place was due to a bug/update issue. Is there a trick to setting it up properly that I am missing? This article is a guide for how to replace a Solis Data Logger on an existing system: one that has already been created in SolisCloud. Solis DLS-G GPRS Datalogger setup and troubleshooting, Solis Data Logger Server Information - wyjtki w firewall'u, Pylon US2000C/US3000C Battery - CAN Failure - No Battery - Deutsch, Solis Data Logger Server Information - firewall exceptions. Establecer el estndar de red personalizado Definido por usuario, Valores de la configuracin USER DEF para red 240v y 480v, Procedimiento de actualizacin remota de firmware, Reduccin de la potencia de salida del inversor Solis monofsico, Instalacin de cable RS-485 con conector circular, Configuracin de la direccin en inversor trifsico, Restablecer WiFi-Stick a la configuracin de fbrica, Registro de usuario final al sistema de monitoreo. I have done a bit of Googling and the only negative thing I have read about the data logger is that it can lose it's wifi connection easily. Step 6: Wait for around 10 seconds. Shows the connection status between the datalogger and the inverter. My data logger turned out to be faulty. Ginlong Solis(Stock Code: 300763.SZ) is one of the oldest and largest global string inverter specialists, that manufactures string inverters for converting DC to AC power and interacting with utility grid, which help reduce the carbon footprint of human s Well also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser. AGL replaced the data logger a few months back and it has worked perfectly since then. Internal DC Short: In the inverter head, or the wirebox? Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Did you get a response from Ginlong? If there are symbols in the password, it must be changed or the logger will not connect to it. No, Modified on: Tue, Oct 25, 2022 at 4:55 PM. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. If you have not already been registered onSolisCloud, please see Step 18:SolisCloudMonitoring Platform. Or directly download from APP Store or Google Play Store by searching SolisCloud. We use cookies to try and give you a better experience in Freshdesk. Shows the connection status between the datalogger and the server. Copyright@2020 Ginlong Technologies All rights reserved, If the network is not appearing, press and hold the Reset button down for 10 seconds until both NET and COM lights start to flash simultaneously, This network must be 2.4GHz as 5GHz networks are not supported. Wi-Fi communication range: 300m in outdoor open area without obstruction. 57 Jintong Road, Binhai Industrial Park, Xiangshan, Ningbo, Zhejiang, 315712, P.R.China.Tel: +86 (0)574 6578 1806Fax: +86 (0)574 6578 1606Email : info@ginlong.comWeb : www.ginlong.com, solis SOL-DLS-W Data Logger Wifi Stick Introduction Data Logger Wifi Stick Is mainly used: 10 inverters 10 realize, solis GPRS Stick Datalogger Delivery Content 1 GPRS stick 1 GPRS Antenna 1 Quick Installation Manual 1nstall the, BRP069B45 FTX-K (20/25/35), ATX-K (20/25/35), FTXTP-K (25/35), FTXP-K (20/25/35), ATXP-K (20/25/35), ATXTP-K (25/35) FTX-K (20/25/35), ATX-K (20/25/35), FTXTP-K, Your email address will not be published. Solis datalogger installation instructions APP Enso Circle Space 2.1K subscribers Subscribe 84K views 3 years ago This instructional video shows you how to setup the WIFI monitoring on your. Gua rpida de instalacin del sistema de monitoreo para Mxico y Centro Amrica. 3: Set a manual IP for the computer using the following information -, (The IP of the computer must be with 10.10.100.XXX range to configure the LAN stick). If failed, re-do the configuration process or contact the after-sale engineers. SolisCloud is the new generation of intelligent PV system monitoring. We use cookies to try and give you a better experience in Freshdesk. With solis2influx.ino one can read out all inverter data (status and statistics) via Modbus and push it to InfluxDB. However, there is no guarantee that interference will not occur in a particular installation. AC Voltage Offset Procedure and Firmware Requirements, Service - Modbus Issues - Troubleshooting, LCD Protective Sticker Replacement Procedure. Open theSolisCloudapp on your phone. An example of data being processed may be a unique identifier stored in a cookie. Open the Local Connection Status, clickon Properties, select internet protocol IPv4(TCP/IPv4). Questions and discussion about solar, batteries, and other renewable energy technology. Select Network, fill in the IP address assigned by the router/network administrator, Let us know how can we improve this article! It used to come back eventually but sometimes I went up to the attic and just unplugged it from the inverter for a second and then put it back in. This should serve as a reminder to manually save your drafts if you wish to keep them. Step2: Enter your account and password, then click the Register. Copyright@2019 Ginlong Technologies All rights reserved, Dec-17-2019, Go Solis Webinar: 2020 CA Solar Mandate Compliance with Solis Inverters, Feb-11-2020, Go Solis Webinar: New Solis 125K 1500V Inverters plus AlsoEnergy: Better ROI for 2-40 MW Systems, Mounting, Wiring, and Commissioning 4G Single Phase Inverter - Video, Solis and the Tigo TS4 Platform; Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions, Contacting Technical Support for Solis Partners, Contacting Technical Support for Your Region, Go Solis 2020 Webinar #7: Testing Solis Inverters Beyond Certifications with PV Evolution Labs, Go Solis Mini Exchange#1: An Introduction to Energy Storage System, Go Solis Webinar #1: 2020 California Solar Mandate with Solis Inverters (12/17/2019, U.S.), Go Solis Webinar #2: The New Solis 125K 1500V Inverters plus Also Energy (2/11/2020, U.S.), Go Solis Webinar #3: Solis Hybrid Energy Storage Inverter with LG Chem (2/11/2020, U.S.), Go Solis Webinar #4: Solis Commercial Inverters (4/21/2020, U.S.), Go Solis Webinar #5: Solis inverters and SunSpec Alliance (5/5/2020, U.S.), Go Solis Webinar #6: Solis and Tigo TS4 Platform - Tested and Harmonized Commercial Inverter 690.12 Rapid Shutdown Solutions, Go Solis Webinar #8 Solis Inverters and SunSpec Alliance: The Importance of SunSpec CSIP 2030.5, Ginlong Solis: Standard Lead Time from Ningbo to USA/Canada, How to Determine the Firmware Version of your Solis Inverter, Lowering Output Power of Single Phase Solis Inverter, MA Compatibility Between Single Phase 4G and 2G inverters, Solis 3PH and CSI GS Product Number and Description 20180331, Starting Serial Numbers and HMI VER- ISO-NE / Rule 21 P1 and P3, String Sizing for 1P and 3P Inverters. how to set up wifi stick in Solis inverter | Solis Data Logger Setup - YouTube 0:00 / 4:51 how to set up wifi stick in Solis inverter | Solis Data Logger Setup Infinite Laboratory. What do I do next? *, We appreciate your effort and will try to fix the article. According to the website my data logger is offline. Trying to connect to 5GHZ signal (Solis DLS-W only supports 2.4 ghz signals), 4. If it is not pingable and the password is good, then verify the signal strength of the WIFI Router, 3. Connect to the datalogger - AP_XXXXXXXXXX, 3. You will have full control of your system whenever and wherever you are. Connect the antennae to the data logger; Plug the logger into the inverter - be sure the inverter is on with at least DC power; Open the Wi-Fi settings on your phone and then search for new networks . 125K Multi-Input Inverter: No Paralleled DC Strings Allowed! Technician check pins 3 and 4 for 1.5 - 1.7 VDC, 2. Solis monitoring system is centered around photovoltaic power station, focusing on service operation and maintenance, Remotely controlled,adopting plug and play connection.Solis monitoring system can be monitored remotely by WIFI to provide users accurate and comprehensive data analysis and fault alarm at any time and place,, make product operation . Establecer el estndar de red personalizado Definido por usuario, Valores de la configuracin USER DEF para red 240v y 480v, Procedimiento de actualizacin remota de firmware, Reduccin de la potencia de salida del inversor Solis monofsico, Instalacin de cable RS-485 con conector circular, Configuracin de la direccin en inversor trifsico, Restablecer WiFi-Stick a la configuracin de fbrica, Registro de usuario final al sistema de monitoreo. Log in to the page , the username is "admin" and the password is also "admin" 5. This article is a guide for how to replace a Solis Data Logger on an existing system: one that has already been created in SolisCloud. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:-Reorient or relocate the receiving antenna.-Increase the separation between the equipment and receiver.-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.-Consult the dealer or an experienced radio/TV technician for help. Plug the logger into the inverter - be sure the inverter is on with at least DC power, Open the Wi-Fi settings on your phone and then search for new networks, Look for a network called "Solis_XXXXXXXXXX" the "XXXXXXXX" should be the serial number of the logger, Open a browser on your phone and enter 10.10.100.254 into the address bar, Enter "admin" for the password and "123456789" for the password then hit Log In, Go to Quick Set and then tap Search in the top left corner, Select the local Wi-Fi network that you wish to use, Enter the Wi-Fi network password (be sure that it is correct) and then tap Save, If everything was done correctly, the "Solis_XXXXX" network should disappear and the NET/COM lights on the logger should begin flashing, At this point you can go to SolisCloud and add the data logger to your plant, Use the scanner to scan the QR code sticker on the logger, Place your hand behind the logger if the scanner is not working (this helps it to focus), If you are still not having luck scanning the logger you can enter the serial number manually, Go to the Device tab on your plant and then to the Data Logger tab, The data logger should now be displayed here with note about when it last reported. 1. 0:00 / 1:28 Reset instruction for Solis Datalogger Solis 46.7K subscribers Subscribe 130 37K views 3 years ago When the datalogger fails, you can try to reset it to repair. 1: Connect LAN stick to operational inverter to provide power to LAN stick. You will benefit from upgraded accurate fault alarm messaging that is adjustable to notify you within hours that fit meet your needs. I'm having the same issue, just tried setting it up but says it's offline, light on the stick is red, anything I should be checking? The replacement is working brilliantly. Did you find it helpful? Step 5: Scan the SN number of the datalogger or manually input it.Note: Scan the datalogger SN, NOT the inverter SN. S-Energy 320W modules, Terminal Torque Specs by Inverter Model Series, Advisory Bulletin July 2019 - New DC Switch Color of Red on Single Phase, Application Notes: Rapid Shutdown AC Wiring with Multiple Inverters, Rule 21 Phase 1 July 26th Changes 1P and 3P, Solis RSD Letter For Jurisdiction Acceptance, Spring Terminals Installation and Removal, RHI-1P(5-10)K-5G with BYD HV Commissioning Guide, Solis RHI-1P(5-10)K-HVES-5G Installation Guide, 5 of 20 - Installing the External Meter and CTs, 7 of 20 - Inverter Menu Overview and Selecting the Grid Standard, 8 of 20 - Installing & Commissioning the BYD B-Box HV Battery, 9 of 20 - Installing LG Chem RESU10H Battery (Mounting), 10 of 20 - Installing LG Chem - Wiring and Commissioning, 11 of 20 - Energy Storage Operating Modes - Self Use, 12 of 20 - Energy Storage Operating Modes - Feed-In-Priority, 13 of 20 - Installing the Solis Autotransformer, 14 of 20 - Installing the Backup Loads Subpanel and Selecting Critical BreakersLoad, 15 of 20 - Energy Storage Operating Modes - Backup and Off-Grid Modes, 17 of 20 - Module-Level Rapid Shutdown (MLRSD), 18 of 20 - SolisCloud Monitoring Platform, Installation Overview & Single-Line Diagrams, Solis Inverter Alarm Codes (Complete List), NO-Grid Fault - The inverter does not recognize the AC grid, Firmware Updating Guides & Firmware Files, Solis Inverter Current Firmware Versions [Master List], RHI-1P(5-10)K-HVES-5G inverters DSP firmware updating process, RHI-1P(5-10)K-HVES-5G inverters HMI firmware updating procedure, Solis-1P(3.6-10)K-4G inverters DSP firmware updating process, Solis-1P(3.6-10)K-4G inverters HMI firmware updating process, Solis-(25-40)K-4G inverter DSP firmware updating procedure, Solis-(25-40)K-4G inverter HMI firmware updating procedure, Solis-(50-66)K-4G inverters DSP firmware updating procedure, Solis-(50-66)K-4G inverters HMI firmware updating procedure, Solis-(75-100)K-5G-US inverter DSP Firmware Updating Procedure, Solis-(75-100)K-5G inverter HMI Firmware Updating Procedure, Solis-125K-EHV-5G inverter DSP firmware updating procedure, Solis-125K-EHV-5G inverter HMI firmware updating procedure, Solis-(185-255)K-EHV-5G inverter DSP firmware updating procedure, Solis-(185-255)K-EHV-5G inverter HMI firmware updating procedure, Setting a custom (user-defined) grid standard, US Grid Standards (values) // confidential //. Administrators, Computer Games Moderators, Sports Moderators, https://www.boards.ie/discussion/comment/118925467#Comment_118925467, https://www.boards.ie/discussion/comment/118925665#Comment_118925665, https://www.boards.ie/discussion/2058241657/solis-app-gone-off-line, https://www.boards.ie/discussion/comment/118926624#Comment_118926624, Music Production Commercial If you have not already been registered on SolisCloud, please see Step 18: SolisCloud . Apologies for the long story below. I've been in contact with the team at . Note: the logger is unable to connect to any. WiFi datalogger firmware is out of date. 2. Step 3: Confirm the plant information.Click Create a plant.Step 4: Click View plant to enter the plant homepage, then add the datalogger. My data logger appears to be working fine but I also notice it now glows red, appears to be a red LED inside the logger. S-Energy 320W modules, Terminal Torque Specs by Inverter Model Series, Advisory Bulletin July 2019 - New DC Switch Color of Red on Single Phase, Application Notes: Rapid Shutdown AC Wiring with Multiple Inverters, Rule 21 Phase 1 July 26th Changes 1P and 3P, Solis RSD Letter For Jurisdiction Acceptance, Spring Terminals Installation and Removal, RHI-1P(5-10)K-5G with BYD HV Commissioning Guide, Solis RHI-1P(5-10)K-HVES-5G Installation Guide, 5 of 20 - Installing the External Meter and CTs, 7 of 20 - Inverter Menu Overview and Selecting the Grid Standard, 8 of 20 - Installing & Commissioning the BYD B-Box HV Battery, 9 of 20 - Installing LG Chem RESU10H Battery (Mounting), 10 of 20 - Installing LG Chem - Wiring and Commissioning, 11 of 20 - Energy Storage Operating Modes - Self Use, 12 of 20 - Energy Storage Operating Modes - Feed-In-Priority, 13 of 20 - Installing the Solis Autotransformer, 14 of 20 - Installing the Backup Loads Subpanel and Selecting Critical BreakersLoad, 15 of 20 - Energy Storage Operating Modes - Backup and Off-Grid Modes, 17 of 20 - Module-Level Rapid Shutdown (MLRSD), 18 of 20 - SolisCloud Monitoring Platform, Installation Overview & Single-Line Diagrams, Solis Inverter Alarm Codes (Complete List), NO-Grid Fault - The inverter does not recognize the AC grid, Firmware Updating Guides & Firmware Files, Solis Inverter Current Firmware Versions [Master List], RHI-1P(5-10)K-HVES-5G inverters DSP firmware updating process, RHI-1P(5-10)K-HVES-5G inverters HMI firmware updating procedure, Solis-1P(3.6-10)K-4G inverters DSP firmware updating process, Solis-1P(3.6-10)K-4G inverters HMI firmware updating process, Solis-(25-40)K-4G inverter DSP firmware updating procedure, Solis-(25-40)K-4G inverter HMI firmware updating procedure, Solis-(50-66)K-4G inverters DSP firmware updating procedure, Solis-(50-66)K-4G inverters HMI firmware updating procedure, Solis-(75-100)K-5G-US inverter DSP Firmware Updating Procedure, Solis-(75-100)K-5G inverter HMI Firmware Updating Procedure, Solis-125K-EHV-5G inverter DSP firmware updating procedure, Solis-125K-EHV-5G inverter HMI firmware updating procedure, Solis-(185-255)K-EHV-5G inverter DSP firmware updating procedure, Solis-(185-255)K-EHV-5G inverter HMI firmware updating procedure, Setting a custom (user-defined) grid standard, US Grid Standards (values) // confidential //. Solis-(75-100)K-5G-US Solis-125K-EHV-5G Solis-(185-255)K-EHV-5G-US RHI-1P(5-10)K-HVES-5G Data Logging Stick Data Logging Box Cellular Data Logger Case Study Service and Support Download Warranty After-sales Service Monitoring PV Plant Design FAQ Enterprise Explore Newsroom Video Center Event Registration About US Company Profile 1. If you run through the setup wizard and are still having problems I suggest you contact them.