You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. We are trying to help as many people as possible as quickly as we can. Sign up. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. (Opt out at any time). If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. We advise you to print the on-screen confirmation. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Please contact us to see if your booking qualifies. LAST UPDATED: March 3rd, 2023. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Additional costs are your responsibility. Please check your airline's policy to see if you might be eligible for a refund. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Please note that we can *NOT* reinstate your flights for you if you cancel them. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. All orders are subject to acceptance by us acting on behalf of the provider. You are solely responsible for any such fees as well. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. We cannot guarantee the accuracy of any ratings set by accommodation providers. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. We are not obliged to accept your order and may, at our discretion, decline the order. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". To ensure you are seated next to each other you can either contact us via email or chat with an agent. It is the responsibility solely of the hotel to deduct the discount upon your arrival. We have unique discounts available for students and anyone under 30. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. DONT BUY REFUND POLICIES. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. Dollars? Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Please speak to one of our consultants for further details. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. All rights reserved. StudentUniverse empowers young adults to experience the world with discount travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). you may have booked a United ticket that was operated by a partner airline). If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. No, please dont! We thought so! Enjoy the discount! This table is for informational purposes only. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Yes, and this depends on the airline's policy. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Please read these Booking Conditions carefully. Your travel credit can be found in My Wallet. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Travelers are responsible for ensuring that they have all necessary travel documents and visas. We will confirm the correct price with you at the time of payment. Prices are per person and inclusive of tax unless otherwise indicated. We are experiencing unprecedented volumes of calls and messages at this time. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Save your details for a quick and easy checkout process. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. The active codes can always be found on our Promo Codes Page. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Airlines generally do not allow changes to your routing or name changes. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please see the chart below to see if your flight is eligible for these rewards. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Give us a call back when you're ready to rebook. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. First, they do not have a refund option. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Our agents cannot enter these codes once an order has been placed online. You must comply with local government regulations. Failure to produce either may result in the provider refusing to honour the reservation. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. A refund must never exceed the original payment amount. Occasionally a travel service provider may have to make changes to your original booking. A credit or debit card must be used to confirm any booking. +1 617 321 3281 if you booked online through our website. This page sets out the Terms and Conditions under which you . The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Packages cover a Yes! Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. How do I change or cancel my flight ticket? In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Heres some answers to the top questions we are getting and information to help us help you faster. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. A change to your student status will not impact your travel credit. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Search for the total number in your party and log in (or Sign up) as yourself. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. The airline will determine eligibility requirements for your companion prior to your purchase. We believe that travel is essential to a modern education and that students return enlightened and inspired. Most airline tickets do allow changes for a fee, plus any difference in fare. If your airline does appear to . Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. And in case you didnt know, you dont have to be a student to book on StudentUniverse. Sign up for sale alerts, email-only discounts, travel inspiration and more. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). No need to worry, your credit is associated with your original booking and not just your email address. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Have a look and see if there is one that works for you! These policies and rules are binding on you, so be sure to review them before purchase. To verify your current enrollment status we may need to contact your university or college. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Accommodation (if included) is based on twin share unless otherwise indicated. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. The name on the credit card can be different than the name of the traveler. Choose one of them and take advantage of the discount! In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. How much can I bring? Write a Review. How much can I bring? When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. StudentUniverse assumes no liability for the acts of the service provider in refusing service. We may correct any pricing errors on our website at any time. How do I change or cancel my flight ticket? It is your responsibility to ensure you have the proper visas/documents. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Specified hotels may offer student discounts. Take advantage of our promo codes and special offers to save even more. And ICYMI, you dont have to be a student to book on StudentUniverse! ago It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. Please contact us by phone if you are having technical difficulties on our site. You must notify your consultant of your payment once it has been made. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. See the chart above for the best number to call. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. We will advise you of the amount of the deposit and date for final payment at the time of your booking. They may change due to air traffic control restrictions, weather conditions or operational requirements. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Such terms and conditions may be disclosed by use of hypertext links. Depends on the airline policy. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999.