Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We had wonderful service and design consultation thanks to Rebecca Scott. Reduce the excessive fees charged for returns. His product knowledge put us at ease once we decided on our bedroom set. They told me they dont cover surface issues, are you kidding me? If it's your first time visiting this sign in page, you'll need to create a new account to continue. Better yet, these already-marked-down slipcovers were an additional 50% off. Most of our products and custom options are available online, however not all pieces are shown. A 10% restocking fee will be applied. Very punctual and efficient. The moment we walked in we knew this store fit our style. She has a flare and creative abilities which we appreciated. The furniture is decent at best but totally not worth it with such poor service. Ordered an expensive coffee table after seeing in store and online. Can I request delivery on a Saturday or Sunday? Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! To be added to our postal or email mailing list, sign up here. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. It's for sure my favorite furniture store in San Diego! Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. I ordered my furniture in February of 2022. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. I will be going back there now that I know they have good customer satisfaction. Can I request delivery on a Saturday or Sunday? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. I called to check on the order since we are entering the second week of April. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. I also got covers for when it snows here in Colorado. It was delayed in May, promised it would arrive in late June. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Restoration Hardware Company Information Company Name: Restoration. I have contacted customer support to get a refund for the other half of my returned order. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! They don't call or email back. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Beautiful furniture at shocking prices. Love the pieces and well have them for a long time! Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. I recently purchased a dining room set from this store location. All pieces look sturdy and well constructed. He has been to our home and helped picked out pieces for the space we have. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. The package is sitting in the lobby of my building and its become an eye sore. Tracy has been so professional through out the whole experience. Customer service's response was that normal wear is not covered. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. I purchased a lamp through Arhaus. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. My favorite furniture store! If you don't want to deal with headaches, order everything online!! That looks normal. ForLocations, The World's Best For Customer Service Info. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. With a keen eye for details, love for . Now they are offering me a different model chair. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). | Read 21-40 Reviews out of 40 The store is a joy for us to shop in and I don't particularly like furniture shopping. they should focus and lean more about the customer service. Absolutely stunning store and I love all their merchandise! I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. They did finally get our order completed a few months later. Additional information about Delivery & Shipping. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Arhaus is a lovely store in Plano/ Frisco Texas area. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Even worse than this, I cannot get straight answer from the salesperson. I spend about $5k to purchase the patio furniture last December. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. I, too, have shopped there and was completely ignored by their staff. Spent $13,000 on a custom leather sectional. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Our experience at Arhaus was nothing short of excellent from start to finish. NO. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. We expect to keep finding more of what we love at Arhaus. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Can I make a payment on my Arhaus Credit Card at a store location or online? The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Half showed up within a week. What if my items do not fit upon delivery? I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. My chairs also came in less than 1 week in perfect condition! You can also visit one of our stores. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Its total bs. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. We make every effort to display the colors of our products accurately on the website. No follow through yet again. I hope Arhaus realizes what an asset they have in her. I want to escalate past the store manager, but they will not provide a contact. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Andrea and Chris are amazing. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Sandi Lahage the Design Consultant there is amazing. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Luckily for us, Alyssa, the store manager, took over our account. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. The sectional with chaise was made to order. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. We use intelligent software that helps us maintain the . DO NOT BUY the worry-free protection. After the third time, the concierge suggested that I return the chairs and chose new ones. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. It has beautiful furniture. Never recommend to anyone. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. We have since been back to order additional items. On Arhaus Site, table I orderd takes 9 weeks! 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. It is always a broken promise. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Thank you to Daniel and Michael as well as the professional delivery team. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. This is a follow up to my September 27, 2022 review. To be removed from our postal mailing list, unsubscribe here. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Date of experience: 08 October 2022 Daniel approach us and I shared my concerns. They have moved my delivery date multiple times and can not commit to anything. The showroom is clean and beautifully furnished. I can't say enough about the beautiful furniture and great customer service at Arhaus. They are sending someone to repair some of the pieces and are actually replacing some of them. Tricia one of the design consultants came to my home and helped me plan my buy. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. We have made several purchases with them to furnish our new home and they have been fantastic to work with. The store manager Shamika Haynes is awesome. She took us to the second floor and when I got off the elevator I saw it immediately. We discovered the Tahoe, which is even better. Should you notice an inconsistency, please contact Arhaus. Thank you Michael and Sandi Trish and Bob. Delete He was very professional and patient during our decision making process. We purchased furniture for our living room and dining room. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. This order arrived yesterday, 7/18/14. 11 reviews of Arhaus "LOVE THIS STORE. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Can I purchase or redeem an Arhaus Gift Card online? Create Account Keep me signed in Furniture shopping is an oftentimes tedious and mundane task. This stuff happens! He is honest and doesn't pressure you to purchase from Arhaus. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. This is a high end store with dollar store customer service. No one called. We also ensure all reviews are published without moderation. All the dishes I paid full price for and I didn't get to use have since gone on sale. If I could give them zero star for customer service and follow up I would do it. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Start with a fabric or finish swatch to ensure the perfect choice. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. They sure asked me to pay for the furniture right away. How am I supposed to do that myself? Know what you want before you order but seriously you can't go wrong buying at Arhaus. work. Have bought several pieces in the past, but never again. He assured me that the chair he was recommending would work out. She kept in contact to see how we liked our products. Thank you for your exceptional service and quick turnaround time! I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. They were both delivered a week later. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. My residence wont be ready for weeks. We never felt pressured into buying something we didn't want. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. They sent one email in May to say my order was processing. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. I have called, many times. Arhaus don't manufacture their . Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. There is no question that their furniture is beautiful and current. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. I was hesitant since it was a floor sample. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. I purchased a garden stool in October of 2022 that was delivered in November. More info. I went in today and found a floor sample chandelier. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays.