Founded in 2016 as the states first nonprofit, nonpartisan newsroom, Mississippi Todays roots in Capitol coverage have grown to encompass a myriad of beats beyond politics and policy, including education, public health, justice, environment, equity, and, yes, sports. "We had a lot of conversation about what were the best filters. Get ready for Spring Market in Jackson, MS, March 24-26,. Nor does it say that funds that have already been contributed to the foundation have yet to be spent --- despite a previous message on the city webpage saying that "The City of Jackson would like to thank all of the wonderful people who have leaned in to help in our time of need. State health department officials are now working from the plant in-person, and Reeves said the state will cover half the costs of emergency maintenance, repairs, and improvements. (WLBT) - Non-profit . There was an error and we couldn't process your subscription. We center readers in everything we do, informingand engagingMississippians through reporting, podcasts, events and online communities. Springboard to Opportunities works with five affordable housing communities in Jackson. - MS Move Across from Tougaloo College. Tate Reeves said raw water from the Ross Barnett Reservoir had been pumped through the drinking water system. The Mississippi State Department of Health has said to use boiled water to clean dishes. Local Mississippi Breaking News Story from CBS 12 New WJTV, your Jackson, MS news leader JACKSON, Miss. What really gets me is how insistent people are to hear me say "India" after my answer to the question is "Jackson, Ms. Usually ships within 2 to 3 days. Kayleigh Skinner joined the Mississippi Today team in January 2017 as an education and legislative reporter and advanced to a senior staff member in her four years with the company. For Immediate Release: March 2, 2022 Mayor Lumumba announces debt relief for Jackson water customers (Jackson, Miss.) Its always something about the water in Jackson, and Ive never seen anything like it., Its not safe to drink; thats number one, Jackson resident Billy Ray McDonald said. Emergency protective measures, the White House said, will be provided at 75% federal funding for a period of 90 days. Continued The drinking water system in Jackson Mississippis largest city and home to more than 160,000 residents is failing, state officials announced on Monday. If your child will play baseball or softball this spring, youll need to stock up on appropriate clothing and equipment. JACKSON, Miss. Get the latest updates on the Jackson water crisis. After reluctance to provide additional funding to the city, Gov. Any amount helps us keep producing quality journalism for Mississippi. Yvette Day is one of the residents Springboard to Opportunities delivered water to on Thursday. hide caption. "The main thing we need, it's a struggle to get right now," Williams said. Jackson has dealt with boil water notices for decades, so the nonprofits are used to home water deliveries. And they just need to start giving us all the water. Weeks after a vote of no confidence by the Jackson State University Faculty Senate Executive Committee and the Faculty Senate, President Thomas K. Hudson was put on administrative leave Thursday night with pay, effective immediately. Dorthy Young reaches for a bottle of water on her nightstand. a proud member of the Central Mississippi Health Services had been holding water giveaways for residents about two times a month since February 2021, when a winter storm left Jackson without water for weeks. Mississippi Today has compiled a list of answers to some commonly asked questions submitted by readers about the water crisis. Water bottles donated by the Salvation Army are placed outside of an apartment. Recent torrential rain coupled with years of water system issues have resulted in a crisis in Jackson, Mississippi, where the city doesn't have enough water to fight fires, flush toilets or even . Copyright 2022 WLBT. If you are aware of an Arbor Day event, tree giveaway, or sale, please email keasley@mfc.ms.gov, and we will add it to our list. Lumumba has since reiterated that the flooding is the main issue at hand, while Reeves has since said the low pressure results from a combination of the two problems. ", Avoiding the tap water in Jackson, Miss., has been a way of life for decades, The water crisis in Jackson follows years of failure to fix an aging system, In Jackson, Miss., football goes on despite the water crisis. To date, the City has distributed more than 180 pallets of bottled water to City of Jackson residents. Look for the "Republish This Story" button underneath each story. Recent flooding in Jackson, Miss., has caused mass disruptions at the city's O.B. Whats happening with the water in Jackson? The Mississippi National Guard was stationed at seven locations around the city, which was later pared down to four. If you need water delivered, please call the City's Info Line 311 or 601-960-1835 and leave a message . Get the latest updates on the Jackson water crisis. Contact - Theresa McGaughey; theresa.mcgaughey@ms.nacdnet.net. Jackson, Mississippi, has raised more than $100,000 in donations to help combat its water infrastructure problems -- but it has yet to spend a penny of the money. Success! The good news for Jackson residents is that crews are planning major improvements to the city's water system, and a citywide advisory to boil water is no longer in effect -- though rehabilitating the water infrastructure in the capital city will be a lengthy and arduous task. Please reload the page and try again. Local nonprofits have been delivering water directly to some residents, but they're still working on scaling up to dealing with a problem that stretches across the city. Since Monday, many homes in Jackson have seen lower or no water pressure, and state and city officials have instructed the city not to consume the water without boiling it first. A Mississippi National Guardsman juggles a case of drinking water as he approaches a Jackson, Miss., resident's car, Friday, Sept. 2, 2022, at Smith Wills Stadium. News. Affected residents are asked to bring sealable containers to collect non-potable water for sanitation needs such as washing clothes, flushing toilets, personal hygiene, etc. Jackson residents can find more information about the program on the Citys social media page and thewebsite of JXN Water. At a press conference Monday, Gov. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to email a link to a friend (Opens in new window). Here's the latest on the Jackson water crisis. Background Jackson water system. Editorial cartoons and photo essays are not included under the Creative Commons license and therefore do not have the "Republish This Story" button option. Dr. Hyunseok Hwang, an assistant professor who studies nonprofit management and community resource mobilization at the University of Houston, said the Jackson city government's approach of accepting crisis-response donations through a separate foundation -- instead of by direct contributions to the city, a task force, or nonprofit groups like United Way -- is not the traditional way of conducting business. (WJTV) - JXN Water will host a series of events on Thursday, March 2 to help Jacksonians apply for a new water debt relief program. Reeves said Tuesday it was impossible to say how many of the roughly 160,000 people served by the system are without water that it depends on how close one is to a water tank, elevation and numerous other factors. Jacksonians should bring their water bills to one of the following events on Thursday to receive assistance applying for the program: Jacksonians can also apply for the program online, by phone at (601)-374-5787 or by visiting the Water and Sewer Business Administration at 1000 Metrocenter Mall, Suite 103. JACKSON, Miss. By Donna Ladd. (WJTV) JXN Water will host a series of events on Thursday, March 2 to help Jacksonians apply for a new water debt relief program. More than 37,000 bottles of water will be given away in Jackson Tuesday, thanks to a donation from the MolsonCoors Beverage Company. Leslie Gamboni for NPR She's 85 years old and can't get around without a walker or wheelchair. Thursday, Mayor Lumumba clarified the relief is separate from debt forgiveness since the funds will be used to pay outstanding water bills, not forgive any debt. Click here to subscribe to our newsletter. Visit their resource page here. You cant edit our stories, except to reflect relative changes in time, location and editorial style. He said hes brought up the issue at City Council meetings. A neighbor who saw the Salvation Army's truck come by asked for some cases to drop at Young's door. JACKSON, Miss. We're keeping you informed with the latest on the Jackson water crisis. The short-term solution to the water problem in Jackson . JACKSON, Miss. Bottled water will be distributed at the following locations on Thursday, March 11th from 3 p.m. until depleted: Anderson United Methodist Church - 6205 Hanging Moss Road, Jackson, MS 39206. Updated: 2:27 PM CDT Mar 18, 2021. And it's a severe disservice to the residents of Jackson, Mississippi, if people are telling them not to come get these funds," stated Tariq Abdul-Tawwab with JXN Water. Stay up to date with the latest products, promotions, news and more at www.pepsi.com The mystery of what's next for Jackson's water system. JACKSON, Miss. Republish our articles for free, online or in print, under a Creative Commons license. Walter Houston unloads a case of water bottles donated in Jackson, Miss., by the Salvation Army to the Mississippi Industries for the Blind. News Sports Opinion Magnolia Mississippi State Ole Miss Sports . She has appeared on MSNBC, NPR, and BBC Newsday Radio to discuss her reporting. Officials cannot say how long before water issues will be solved. Heres the remaining daily water distribution in Jackson: Want more WLBT news in your inbox? The relief is a sign of good things to come as the City of Jackson, Henifin and his company, JXN Water work to systematically repair the neglected system from the ground up and come up with creative ways to address the crisis. Volunteers distribute cases of water at a community/fraternal drive-thru water distribution site in Jackson, Mississippi, Sept. 7, 2022. 2021-Annual Drinking Water Quality Report, Lead and Copper Repeat Notification January 2023, Boil Water Advisory informationclick here, THURSDAY, MARCH 11 FROM 3PM UNTIL DEPLEATED, More than 100 pallets of bottled water to be distributed to Jackson residents, across eight locations in one-day event thanks to generous donations. Jackson, Mississippi, will go without reliable drinking water indefinitely, officials said on Monday, after pumps at the main water treatment plant failed, leading to the emergency distribution of . . Water is being provided by the city of Jackson and the Mississippi Rapid Response Coalition. Our stories may appear on pages with ads, but not ads specifically sold against our stories. ", 24/7 coverage of breaking news and live events. Officials with JXN . With crisis after crisis plaguing the water infrastructure in Jackson, Mississippi, the city government has, for months, included a message on its website's water information page explaining where people can send private donation checks if they want to help. Fri, Mar 24. She did not say whether the company is aware that the funds have not been used or whether they were aware of any timetable for providing water filters to residents. Heres where you can pick up bottled water in Jackson, Man in critical condition after drive-by shooting in Jackson, Former wrestler tied to TANF scandal pleads guilty to conspiracy in federal court, 42K Mississippians without power after strong winds cause outages, Silver Alert issued for 83-year-old Rankin Co. woman, HPD investigating report of shooting at Turtle Creek Mall, Total loss: Fire breaks out at Jackson house; dog dead, Request a First Alert Weather School Visit, President Biden approved Mississippis emergency declaration. following organizations: Whoops! JACKSON, Miss. Curtis treatment plant. Beginning Thursday, Jackson residents have been given the opportunity to apply for debt relief from their bills as part of the Peoples Relief Campaign. Next thing you know, your Social Security number is identity theft, said Stokes. Now the intensifying impacts of a changing climate are delivering a final blow. This content is for decoration only skip decoration. Booker Ellis, an employee at the Mississippi Industries for the Blind and Walter Houston, a Salvation Army employee, unload water donated by the Salvation Army in Jackson. The city asked for $47 million to get ahead of the crisis with water and sewer repairs after the 2021 storm. To volunteer, email rapidresponse@peoplesadvocacyinstitute.com. The councilman said he has questions about whos behind the program. Mississippi Gov. How do you give sensitive information to strangers? Mayor Chokwe Antar Lumumba said on Monday that flooding from the Pearl River forced plant operators to change how they were treating the water, and that the whole city could see low water pressure as a result. This field is for validation purposes and should be left unchanged. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Whether in New Orleans in 2005, Flint, Mich., in 2014, or Jackson today, Black Americans are disproportionately affected by these system failures. hide caption. The mayor also said he did not know how many filters would be provided, but he does not believe the funds will be enough to provide a filter for everyone in Jackson. Williams kept her tub filled with water in case she needed it to flush the toilet. A volunteer loads water into a waiting car at New Hope Baptist Church Friday afternoon. Meanwhile, it's unclear exactly how or when the filters sought by the city at the peak of the crisis will be made available to residents. JACKSON, Miss. Residents in Jackson, Mississippi, continue to be hit with boil water notices, water shortages and other water infrastructure problems that have lingered for decades. Its water system includes more than 71,000 water connections and supplies water over about 150 square miles of territory, including the city of Jackson, the city of Byram, various other locations in Hinds County, and an automobile factory near Canton.In addition to Jackson, the municipal sewer system . (WLBT) - Non-profit organizations, businesses, and political leaders are pitching in to host bottled water distributions to help families affected by Jacksons water crisis. He reminded residents that if you have a water bill and are in the system already, you will not be required to submit additional information. Recently, a local community organization arranged to have basic Brita faucet water filter systems handed out to some residents, Barner said -- but this initiative appears to be separate from the municipal one described by Lumumba. The foundation does not have any employees, according to chamber vice president Debi Green, though it does include what is known as the "Mayor's Fund" to handle contributions such as the ones received in response to the water crisis. Mississippi Trade Mart, Jackson . Hopefully, the answer to this wedding question is yes so you can say "Of course!" and move on. Copyright 2023 Nexstar Media Inc. All rights reserved. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. Any web site our stories appear on must include a contact for your organization. Published: Sep. 1, 2022 at 1:48 PM PDT. Submitting your email address signs you up for our daily newsletter The Today. 0:57. (WJTV) - The City of Jackson held another water giveaway. Across Jackson, the . The City of Jackson in cooperation with the Citys Interim Third-Party Administrator, Ted Henifin, JXN Water and Promise is excited to announce some long overdue and equitable relief for Jackson residents struggling with their water bills. Jackson water distribution sites for Thursday, December 29. Among the many generous donors that have made this Citywide Water Giveaway and other previous water distributions possible are: T-Mobile, Waitr, Clark Beverage, the New Orleans Saints and Pelicans Organization, the City of Birmingham, Alabama, the Episcopal Diocese of Mississippi, First Baptist of Jackson, Mississippi, Red House Memorial Chapel, Community Outreach Service Leake County, Inc., Disaster Ministry Committee of the Southern Synod of the Evangelical Lutheran Church in America (ELCA) and more. "I don't hold out a whole lot of hope on it being completely repaired in my lifetime.". (WLBT) - While water woes continue to plague Jackson, the city is trying to help residents get through this latest round of water issues by providing free bottled water. All rights reserved. Gov. Barner, a lifelong Jackson resident, said clean drinking water should be every person's right and that the filters should be provided to low-income or disabled senior citizens. Some time ago, we promised to repair our broken and aged water infrastructure and get the resources that were necessary. Mayor Lumumba said Thursday in the lobby of the Water/Sewer Business Administration in the Metrocenter Mall. Officials dont know how many households are impacted by low or no water pressure. Raines Elementary School - 156 Flag Chapel Rd., Jackson, MS 39213 . Here's where you can pick up bottled water in Jackson. For Immediate Release: August 30, 2022 (Jackson, Miss.) Through a request filed under the Mississippi Public Records Act, ABC News has learned that the Central Mississippi Growth Foundation received $102,879.61 in "water crisis donations" between August and November 2022. The nonprofit set up on the corner of Bailey Avenue and Mayes Street to giveaway 320 food boxes and at least 400 cases of water. More than 150,000 people in Mississippi's capital were without access to safe drinking water on Tuesday, forcing officials to tackle what they . Jan. 17, 2023, 9:10 PM UTC. Booker Ellis, an employee at the Mississippi Industries for the Blind and Walter Houston, a Salvation Army employee, unload water donated by the Salvation Army in Jackson. She finally connected with an Alabama sheriff who personally drove down a large load with several pallets of water on Thursday. State, local and even federal officials are in talks of more permanent solutions. South Jackson - Monday through Friday at 5:00 p.m. Sykes Community Center . City agencies like the fire department have been passing along names of low-income neighborhoods where transportation options are sparse to the Salvation Army. Both entities will continue to publish updated information on the program moving forward. Click here to subscribe to our newsletter. Whoops! The City of Jackson in cooperation with the Citys Interim Third-Party Administrator, Ted Henifin, JXN Water and Promise is excited to announce some long overdue and equitable relief for Jackson residents struggling with their water bills. To republish online, simply click the button, copy the html code and paste into your Content Management System (CMS). Even if they have a car, they can't afford waiting in long water lines. Tate Reeves told the media this week, "I do think it's really important that the City of Jackson start collecting their water bill . (WLBT) - The Mississippi State Fairgrounds is providing water from its well water system to assist public water distribution efforts following Jackson's water crisis. Jackson, MS Drinking Water Analysis: Radiation Data (pdf) (781.28 KB) Jackson, MS Lead and Copper Rule Water Results (pdf) (109.37 KB) Jackson, MS Drinking Water Analysis: Dioxin Data (pdf) (351.07 KB) Jackson, MS Final Analytical Report for Volatile Organics (pdf) (172.53 KB) To date, the City of Jackson has been addressing EPA concerns . The giveaway will take place at the CMHS . hide caption. West Jackson. Leslie Gamboni for NPR In the months since the most recent water woes began in Jackson, Mississippi, national attention has died down, donations have dwindled, and volunteers . JACKSON, Miss. By Rick Rojas. Please reload the page and try again. (Rogelio V. Solis | AP) By WLBT.com Staff. That's how the aid group found Williams about a mile west of Jackson State University and gave her several cases. by Kayleigh Skinner and Alex Rozier, Mississippi Today August 31, 2022, This and is republished here under a Creative Commons license.. "I worry about it cause you can't get your dishes clean," Young said. Aug. 30, 2022. It is separate from the Mississippi Rapid Response Coalition, a highly publicized collaborative group that has collected donations and distributed items such as bottled water. But those past notices were in just pockets of the city the groups weren't prepared for all of Jackson's water supply to be threatened. There was an error and we couldn't process your subscription. South Jackson. Vergy P. Middleton Community Center - 3971 Flag Chapel Rd., Jackson, MS 39213. Leslie Gamboni for NPR This is not a sprint in any regard for the City of Jackson," Lumumba said. Leslie Gamboni for NPR The event started at 9 a.m. at Faith Presbyterian Church. hide caption. Click here to subscribe to our newsletter. We appreciate your decision to be a positive influence in these challenging times.". Do you know how long it will be before the systems are back working? Jackson, MS 39201 (601)948-3333; Public Inspection File . For more information, customers may call 601-960-2723 during business hours or 601-960-1875 . The Mississippi State Department of Health recommends Jacksonians boil water vigorously for one minute and let cool before consuming. In 2019, Alex was a grantee through the Pulitzer Centers Connected Coastlines program, which supported his coverage around the impact of climate change on Mississippi fisheries. Walter Houston unloads a case of water bottles donated in Jackson, Miss., by the Salvation Army to the Mississippi Industries for the Blind. If residents were unable to apply for assistance at any of the nine locations set up to help, they can call 601-374-5787 for more information or apply online atpeoplesreliefcampaign.com. She could afford a car, but she's waiting first to see if she wants to remain in Jackson or follow her daughter to Texas. Time - 7 am-noon. The water pressure dropped again at these apartments, but for a new reason water has been gushing out of the manhole and flooding the street throughout the morning. FOR IMMEDIATE RELEASE February 18, 2021 CITY OF JACKSON WATER DISTRIBUTION LOCATIONS (JACKSON, MS) - The City of Jackson has arranged for water distribution at the following locations: POTABLE (DRINKING) WATER DISTRIBUTION Available now: Smith Wills Stadium - 1200 Lakeland Dr. Metrocenter Mall - 3645 US-80 Will O Wood Community Center - 229 Lake Cove Continued JACKSON, Miss. Jerome Bennett was able to grab a case of water from a city giveaway site before it ran out Monday. Updated: Mar 3, 2023 / 04:15 PM CST. Leslie Gamboni for NPR But the page does not specify what the donated funds are used for. . The city's been partnering with the Mississippi Rapid Response Coalition, a collaboration of aid groups in Jackson, for distribution sites and home deliveries. Officials cannot say when things will be fixed, but have warned its not an immediate fix. (WLBT) - Residents can get bottled water at these sites on Thursday, December 29: If you are unable to travel to a distribution site, please call 311 or (601) 960-1875. Adams County. Feds flagged dire Jackson water problems a month before the system failed, has said for the better part of two years, Creative Commons Attribution-NoDerivatives 4.0 International License, Proudly powered by Newspack by Automattic. Over the last two years . "During the Mississippi water crisis in October 2022, we donated $99,000 to the Central Mississippi Growth Foundation to provide water filters to members of the community in need," said a statement provided to ABC News by UnitedHealth Group spokesperson Christina Witz. Aisha Nyandoro, the group's chief executive officer, spent much of last week on the phone tracking down water to deliver to the families she works with. {"requests":{"event":"https:\/\/mississippitoday.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c1d4","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_1080291","cid":"CLIENT_ID(newspack-cid)"}},"formSubmitSuccess":{"on":"amp-form-submit-success","request":"event","selector":"#c1d4 .wp-block-jetpack-mailchimp form","extraUrlParams":{"popup_id":"id_1080291","cid":"CLIENT_ID(newspack-cid)","mailing_list_status":"subscribed","email":"${formFields[email]}","esp":"mailchimp"}}}} Central Mississippi Health Services and Southern Echo, Inc. will host a water giveaway in South Jackson on Friday, Jan. 28. She's also the sister of Jackson Mayor Chokwe Antar Lumumba. By clicking submit, you agree to share your email address with Mississippi Today. (WJTV) One Jackson City Councilman said he has not received full disclosure on the Peoples Relief Campaign, the water bill relief program that rolled out on Thursday. A free water giveaway at the Grove Park Community Center in Jackson, generated hundreds of vehicles lined up miles, Tuesday, Aug. 30, 2022. We were told of a specific filter that is approved and has a certain grade in terms of what it is able to filter out within water systems," Lumumba said. The official home of Pepsi. The water infrastructure in Jacksona city that is 83 percent Blackhas been underfunded and crumbling for decades. Turn on desktop notifications for breaking stories about interest? Consignment season is here,. Water will be provided the following locations: Hawkins Field Airport - 2:00 p.m. to 5:00 p.m. on Tuesday, Aug. 30. Apartments in the Lone Star State are pricier, but Jackson's constant water problems are pushing her toward moving. "As it relates to donations received in 2022 to the CMGF for the 'Mayor's Fund,' and any expenses paid out, we will defer these questions to the City of Jackson for review and reply," Green told ABC News. In late July, the state health department issued a city-wide boil water notice for Jackson because of turbidity, or cloudiness in the water. Gov. Jackson residents without transportation or the gas money to spend waiting in some cases hours have felt abandoned during the city's water crisis. By Morgan Chesky and David K. Li. Want more WLBT news in your inbox? Copyright 2022 WLBT. The Citys Department of Constituent Services is helping to coordinate offers of support and can be reached at 601-960-2324 or 601-960-1835. The families in these complexes make on average $12,000 per year, according to Nyandoro. The water problems in Jackson date back years, but 2022 and the beginning of 2023 have seen residents of Mississippi's largest city suffer from multiple incidents in a row. Copyright 2023 Nexstar Media Inc. All rights reserved. The Community Foundation for Mississippi has compiled a helpful resource page that includes information about how to give to organizations working to help Jacksonians. Its been going on a long time with the water period, said Daniel Bennett, a Jackson resident. While there's no clear timeline for repairs to the city's failed water treatment plant, the coalition plans to continue providing clean water for weeks. Sykes Community Center, 520 Sykes Rd. Submitting your email address signs you up for our daily newsletter The Today. "It's not an account I've ever personally drafted from.". We said we would fight for equity in the water practice and billing process, and that we would make residents whole. Yet despite issues ranging from a lack of water pressure in city schools last month to a winter storm completely knocking out running water for some residents during the holidays, ABC News has learned that Jackson's municipal government has received more than $100,000 in donations -- but has yet to spend a penny of the money. 2300 Davis Road. A couple weeks later in early August, city officials announced that some customers may experience low water pressure because of issues with the pumps at the O.B. The following sites will be open for water pick-up on Saturday, Sept. 17 from 9:00 a.m. to 6:30 p.m. Metro Center Mall - 3645 Highway 80 Jackson, MS. Smith Wills Stadium - 1200 Lakeland Dr . Help keep the momentum going by rejoining our member community today. Weather. . "At this time, the money still sits there," Lumumba told ABC News in an interview last month. The Mayor also cautioned residents to avoid misinformation about the program. With your help, we've gotten a lot done but we're not finished yet! "We're going to need clean water from somewhere outside of the pipes.". If your child will play baseball or softball this spring, youll need to stock up on appropriate clothing and equipment. Jackson may be able to keep ownership of its water system, even if control of it is taken over by a regional authority, after changes were made to the main bill to regionalize the . Wash my hands? According to the City of Jackson, the citys water system has high turbidity levels caused by lime. "As this boil-water notice is lifted, our water distribution will go away," Mississippi Emergency Management Agency Executive Director Stephen McRaney said. 2021-Annual Drinking Water Quality Report, Lead and Copper Repeat Notification January 2023, Boil Water Advisory informationclick here, Mayor Lumumba announces debt relief for Jackson water customers.